Service Desk

Key Position: Service Desk LeadThe ideal candidate for this role will be responsible for managing and coordinating escalated work orders, providing liaison and governance at both internal and client levels.This is an excellent opportunity to demonstrate your leadership skills and ability to analyze problems and develop solutions in a fast-paced...

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Service Desk Lead RoleThe ideal candidate will be responsible for leading a team of IT Service Desk professionals, managing and troubleshooting complex issues on our 24/7 bridge.Key Responsibilities:Drive service desk performance to maintain SLA deliverables and enhance overall customer satisfaction.Create a positive work environment that fosters...

· Create and assign service tickets to appropriate technicians or teams for resolution· Monitor and respond to IT support tickets in a timely manner· Provide excellent customer service and ensure a positive user experience· Adhere to established service level agreements and response times for service requests· Vendor management for Service support·...

Salary : 15 - 20 LPAClient : Birla softExcellent Communication skills are required - Major support will be Voice basedSkill : Service Desk AnalystNo of positions : 15Years of experience : 5-7 yrs minimumLocation : Mumbai/PuneJob Summary :We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal...

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

As a Service Desk Analyst L1 at Wipro, your role will involve providing assistance and support to users with L1 type of queries and issues. You will serve as the single point of contact for IT services, monitor and respond promptly to requests received through the IT Helpdesk system, and follow standard help desk procedures. Your responsibilities will...

Job Summary:As a seasoned Level 1 Service Desk Engineer, you'll be responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician ensures timely resolution of incidents,...

Job DescriptionResponsibilities:- Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow).- Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals.- Maintain accurate and timely updates of all assigned tickets within the ServiceNow...

Key Responsibilities:Incident Management: Provide first-line support for IT issues reported by users, including troubleshooting hardware, software, network, and system problems.Service Request Fulfilment: Handle service requests such as password resets, access requests, and software installations.Ticketing System Management: Log, prioritize, and categorize...