IT Service Desk Leadership Position

Key Position: Service Desk LeadThe ideal candidate for this role will be responsible for managing and coordinating escalated work orders, providing liaison and governance at both internal and client levels.This is an excellent opportunity to demonstrate your leadership skills and ability to analyze problems and develop solutions in a fast-paced...

WE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT INDIA Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership...

Job Title: IT Service Desk ManagerAbout the RoleThis is a leadership position within our End User Services & Solutions organization, responsible for overseeing daily operations of our global Service Desk.You will lead a team of support specialists in delivering exceptional user experiences and ensuring service delivery standards are consistently met.This...

We are seeking an experienced and result-driven professional to lead our High Net Worth Desk in Mumbai.This is a senior leadership role with full responsibility for business development, client servicing, team management, and P&L ownership of the High Net Worth Desk.

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We are seeking a visionary leader to head our customer service organization. The role oversees a large in-house team of over 300 professionals across service, installation, training, and quality.About the RoleThe incumbent will build world-class customer experiences, shape workflows end-to-end, and drive a customer-first culture across the...

Position PurposeThe primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users.ResponsibilitiesDirect Responsibilities 1. Team Supervision & Performance ManagementAssign and prioritize tasks to Service Desk agents.Monitor individual and...

Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

Salary : 15 - 20 LPAClient : Birla softExcellent Communication skills are required - Major support will be Voice basedSkill : Service Desk AnalystNo of positions : 15Years of experience : 5-7 yrs minimumLocation : Mumbai/PuneJob Summary :We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal...

Roles and ResponsibilitiesProvide technical support to end-users through phone, email, or chat for desktop issues related to Active Directory, IT services, and troubleshooting.Manage service desk tickets using ServiceNow platform to ensure timely resolution of customer queries.Collaborate with internal teams such as Network Operations, Hardware Engineering,...