Customer Service Leadership Position

1 day ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are seeking a visionary leader to head our customer service organization. The role oversees a large in-house team of over 300 professionals across service, installation, training, and quality.

About the Role

The incumbent will build world-class customer experiences, shape workflows end-to-end, and drive a customer-first culture across the organization.

Responsibilities

Leadership & Strategy:

  • Lead a 300-member customer service organization with direct oversight of service, installation, quality, and training functions.
  • Develop a long-term strategy (4-5 years) to deliver best-in-class customer service aligned with brand vision.
  • Build a high-performance culture that motivates teams and drives accountability.

Customer Experience & Service Excellence:

  • Design and optimize complete customer service workflows, ensuring seamless service and installation experiences.
  • Set and monitor key customer experience metrics (NPS, CSAT, First Contact Resolution, etc.).
  • Drive continuous improvement in service quality, leveraging training and quality teams effectively.

Stakeholder Management:

  • Work closely with leadership, operations, technology, and brand teams to ensure customer service is a true brand differentiator.
  • Collaborate with cross-functional teams to identify gaps and implement process improvements.

Brand Advocacy:

  • Ensure customer interactions reflect brand values and contribute positively to reputation.
  • Champion a customer-first mindset across the organization.

Key Qualifications

  • 15-20 years of experience in customer service leadership, preferably with large in-house teams.
  • Strong exposure to service-centric industries like hospitality, financial services or consumer businesses with high-touch customer engagement.
  • Proven track record in building and scaling customer service functions.
  • Strategic thinker with operational excellence and the ability to translate vision into execution.
  • Strong leadership presence, with the ability to inspire and manage large teams.
  • Excellent communication and stakeholder management skills.

  • Customer Service Leadership Manager

    4 days ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 22,50,000 - ₹ 35,00,000

    Customer Service Leadership RoleThis leadership role is designed to deliver exceptional customer service and drive business growth through effective people management.The ideal candidate will have a strong background in customer service, with experience in leading teams and developing processes to improve efficiency and productivity.Key...

  • Retail Leadership Position

    4 days ago

    Mumbai, Maharashtra, India beBeeRetailLeader Full time ₹ 9,00,000 - ₹ 12,00,000

    The ideal candidate will drive sales growth, customer satisfaction, and employee development in a retail leadership role.Key ResponsibilitiesSales Performance: Set and achieve sales targets to enhance profitability by leveraging market trends and optimizing store operations.Team Management: Select, train, and evaluate the performance of store employees,...

  • Wind Services Leadership Position

    5 days ago

    Mumbai, Maharashtra, India beBeeCommercial Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Overview:We are seeking a seasoned professional to lead our commercial efforts in the APAC region. The successful candidate will be responsible for developing and executing winning strategies to drive revenue growth and profitability in the onshore wind services segment.Key Responsibilities:Develop and execute commercial plans to achieve business...

  • Leadership Position

    2 days ago

    Mumbai, Maharashtra, India beBeeTeamLeader Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job OverviewWe are seeking a highly skilled and experienced Team Lead to join our dynamic team. The ideal candidate will have 5+ years of experience in managing teams of 10-15+ members, with a strong focus on communication, leadership, and problem-solving.Key Responsibilities:Lead and manage a team of customer service representativesDevelop and implement...

  • Chief Leadership Position

    1 week ago

    Mumbai, Maharashtra, India beBeeExecutive Full time ₹ 20,00,000 - ₹ 25,00,000

    Top Executive OpportunityWe are seeking an experienced executive to fill a leadership position within our organization.Main Responsibilities:Maintain and manage employee travel arrangements, both domestic and international.Process visas and oversee data maintenance for the team.Administer third-party HR systems and handle salary processing.Manage vendor...

  • Director - Customer Service

    3 days ago

    Mumbai, Maharashtra, India The Bridge Associates Full time

    We are seeking a dynamic and visionary leader to head our clients Customer Service organization. The role will oversee a large in-house team of over 300 professionals across service, installation, training, and quality.About the RoleThe incumbent will be responsible for building world-class customer experiences, shaping workflows end-to-end, and driving a...

  • Customer Service Manager

    21 hours ago

    Mumbai, Maharashtra, India Muhavra Enterprises Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title: Customer Service Manager Blue Tokai Coffee RoastersLocation: Andheri West, MumbaiRole OverviewThe Customer Service Manager will lead our customer support function, ensuring every customer interaction reflects our premium brand values. This role combines strategic leadership with hands-on problem-solving, with the goal of delivering outstanding...

  • Director - Customer Service

    1 day ago

    Mumbai, Maharashtra, India The Bridge Associates Full time

    We are seeking a dynamic and visionary leader to head our clients Customer Service organization. The role will oversee a large in-house team of over 300 professionals across service, installation, training, and quality.About the RoleThe incumbent will be responsible for building world-class customer experiences, shaping workflows end-to-end, and driving a...

  • Director - Customer Service

    1 day ago

    Mumbai, Maharashtra, India The Bridge Associates Full time

    We are seeking a dynamic and visionary leader to head our clients Customer Service organization. The role will oversee a large in-house team of over 300 professionals across service, installation, training, and quality. About the Role The incumbent will be responsible for building world-class customer experiences, shaping workflows end-to-end, and driving a...

  • Director - Customer Service

    3 days ago

    Mumbai, Maharashtra, India The Bridge Associates Full time

    Job DescriptionWe are seeking a dynamic and visionary leader to head our clients Customer Service organization. The role will oversee a large in-house team of over 300 professionals across service, installation, training, and quality.About the RoleThe incumbent will be responsible for building world-class customer experiences, shaping workflows end-to-end,...