Customer Service Leadership Manager

3 days ago


Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 22,50,000 - ₹ 35,00,000
Customer Service Leadership Role

This leadership role is designed to deliver exceptional customer service and drive business growth through effective people management.

The ideal candidate will have a strong background in customer service, with experience in leading teams and developing processes to improve efficiency and productivity.

  • Key Responsibilities:
  • Develop and implement customer service strategies to meet business objectives.
  • Lead a team of customer support representatives to ensure timely resolution of complaints.
  • Collaborate with other teams to identify opportunities for process improvement.
  • Develop and maintain product knowledge to provide excellent customer support.

Requirements:

  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
  • Ability to analyze problems and develop effective solutions.
  • Proven track record of delivering results in a fast-paced environment.


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