Leadership Position

21 hours ago


Mumbai, Maharashtra, India beBeeTeamLeader Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview

We are seeking a highly skilled and experienced Team Lead to join our dynamic team. The ideal candidate will have 5+ years of experience in managing teams of 10-15+ members, with a strong focus on communication, leadership, and problem-solving.

Key Responsibilities:

  • Lead and manage a team of customer service representatives
  • Develop and implement strategies to improve team performance and productivity
  • Maintain open and effective communication with the team, management, and other stakeholders
  • Identify and address areas for improvement, and develop plans to rectify these issues
  • Collaborate with other teams to achieve business objectives

Requirements:

  • Graduation is mandatory
  • Strong communication skills in English (both written and verbal)
  • Proven experience managing teams of 10-15+ members
  • Deep understanding of key performance metrics: Shrinkage, Attrition, AHT, NPS, CSAT
  • Experience in presenting MBR, QBR, and WBR to senior management
  • Must come from a BPO industry background

Benefits:

  • Flexible working hours
  • Opportunity to work with a dynamic and growing organization
  • Chance to develop leadership skills and take on new challenges
  • Competitive salary and benefits package

About Us:

We are a leading provider of customer service solutions, dedicated to delivering exceptional service to our clients. We are committed to attracting and retaining top talent, and offer a range of opportunities for career growth and development.



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