Configuration Management Specialist – SaaS Products

5 days ago

Gurgaon, Haryana, India PTC Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Key Responsibilities

As a Configuration Management Specialist, you will support PTC's SaaS operations by delivering core Configuration Management services. Your responsibilities include:

CMDB Data Management
  • Monitor key metrics to ensure CMDB data accuracy and completeness.
  • Analyze error logs and collaborate with cross-functional teams to resolve data issues.
  • Identify and correct inconsistencies in CMDB records.
Operational Execution
  • Perform routine activities in accordance with Configuration Management policies and procedures (e.g., review records after deployments or major changes).
  • Monitor and manage the Configuration Management incident queue; triage and resolve incidents as needed.
  • Collect, analyze, and report operational metrics.
  • Identify and report non-compliance issues.
  • Support audit activities as directed.
  • Proactively identify and recommend service improvement opportunities.
Cloud Process Support
  • Execute regular monitoring and audit tasks to maintain CMDB integrity.
  • Test new functionality related to process modernization impacting the CMDB.
  • Contribute to requirements gathering and documentation.
  • Help improve and develop work instructions for Configuration Management processes.
Skills and Knowledge
  • Proficient in Microsoft Excel for data analysis and reporting.
  • Understanding of object-oriented and relational data models.
  • Familiarity with public cloud infrastructure concepts (Azure and/or AWS).
  • Basic knowledge of the ITIL framework, particularly Configuration Management principles.
  • Preferred: Experience with basic Linux command-line tools (e.g., SSH, Bash).
Experience
  • Internship or entry-level experience in the software or IT services industry.
  • Preferred: Hands-on experience with ServiceNow.
  • Preferred: Awareness of PTC's SaaS product portfolio.
Core Competencies
  • Ability to work independently and collaboratively within a global team environment.
  • Strong communication skills, both written and verbal.
  • Service-oriented mindset with a focus on customer satisfaction.
  • Analytical thinking and effective problem-solving abilities.
  • Motivation to learn, grow, and continuously improve.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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