Product Implementation Specialist

24 hours ago

Gurgaon, Haryana, India Advantage Club Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Role: Product Implementation Specialist

If you enjoy combining client interaction, problem-solving, and process excellence to deliver world-class solutions, this role is for you.

As a Product Implementation Specialist, you will be responsible for managing end-to-end corporate onboarding and implementation for Advantage Clubs suite of platforms. You will work cross-functionally with clients, product, and engineering teams to ensure seamless deployment, configuration, and adoption of our solutions.

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Key Responsibilities

Client Onboarding & Delivery

  • Own the full implementation lifecycle from requirement gathering to post-launch stabilization ensuring timely and successful go-live for each client.
  • Translate client requirements into technical and functional configurations within the platform.
  • Conduct configuration, testing, and validation to ensure data accuracy and platform readiness.

Cross-Functional Coordination

  • Collaborate with Product Managers, Engineering, and QA teams to manage dependencies, escalate issues, and drive resolution.
  • Work with Customer Success and Account Management teams to ensure smooth operations and handovers.

Process Excellence

  • Develop and maintain standardized playbooks, templates, and documentation for implementation projects.
  • Continuously optimize internal implementation workflows for efficiency and quality.

Client Communication & Training

  • Serve as the primary point of contact for clients during implementation, ensuring clear communication and alignment at every stage.
  • Conduct client workshops, platform walkthroughs, and training sessions for admins and end-users.

Data & Configuration Management

  • Manage integrations with HRMS, SSO, APIs, and data feeds as per client scope.
  • Validate and maintain high standards of data integrity throughout the setup process.

Quality & Testing

  • Coordinate UAT (User Acceptance Testing) and ensure all client feedback is tracked and addressed before launch.
  • Support QA testing for feature configurations, ensuring the product behaves as intended for client-specific requirements.

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Requirements and Skills

Education:

  • Bachelors degree in Engineering, Computer Science, or a related field.
  • Experience: 2–4 years of experience in SaaS product implementation, onboarding, or client delivery — preferably in HRTech, FinTech, Rewards & Recognition, or Enterprise SaaS environments.

Skills:

  • Strong understanding of software implementation processes and client lifecycle management.
  • Hands-on experience with configuration, API integrations, and data management.
  • Excellent communication and problem-solving skills to translate business needs into actionable solutions.
  • Proficiency with tools like Excel, SQL, JIRA, and project tracking systems.
  • Familiarity with Figma and understanding of UX flow is a plus.
  • Strong organizational skills with the ability to manage multiple implementations simultaneously.
  • A client-first mindset and passion for delivering high-quality outcomes.

________________________________________

Join and play a pivotal role in delivering impactful solutions that enhance employee engagement for global enterprises. As a Product Implementation Specialist, you'll be at the forefront of translating client vision into reality — ensuring smooth deployments and successful experiences.

Be part of a team that thrives on collaboration, innovation, and client success. Apply now and help us build the future of employee experience

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