IT Executive

1 week ago

Sector Noida Noida Uttar Pradesh, India Vinove Software and Services Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Role Summary & Key Objectives

We are seeking an IT Executive (Desktop Support) with 2–5 years of hands-on experience in providing technical support, system administration, and IT operations. The role involves managing desktop infrastructure, troubleshooting end-user issues, ensuring network uptime, and maintaining IT security standards. The ideal candidate should be proactive, customer-oriented, and capable of working independently to support organizational IT needs.

Core Responsibilities

1. Desktop & User Support

  • Provide first-level troubleshooting for desktops, laptops, and peripherals.
  • Handle OS installation and configuration (Windows, Linux, macOS).

  • Perform regular system updates, patches, and performance checks.

  • Network & Firewall

  • Basic troubleshooting of firewalls, switches, and Wi-Fi access points.

  • Manage MAC binding and user-level network access control.

  • Monitor internet usage, coordinate with ISPs, and ensure uptime.

  • Email & Collaboration Tools

  • Configure and troubleshoot GSuite, Webmail, and cPanel emails.

  • Support VPN setup, backups, and restore processes.

  • Assist users with calendar, email sync, and authentication issues.

  • System Administration

  • Manage DNS, DHCP, and basic network configurations.

  • Support user authentication, SSO, and security compliance.

  • Maintain asset/inventory records of IT equipment.

  • Backup & Security

  • Implement and monitor regular backup schedules.

  • Perform data recovery and restore as required.
  • Ensure endpoint security and user-level security best practices.

Must-Have SkillsTechnical Skills

  • Strong knowledge of Windows OS (7/10/11), Linux basics, and macOS support.
  • Experience with desktop/laptop troubleshooting, installation, and configuration.
  • Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
  • Familiarity with firewalls, switches, and Wi-Fi setup.
  • Experience in managing email services (GSuite, cPanel, Webmail).
  • Backup and data recovery practices.
  • Antivirus and endpoint security tools.

Soft Skills

  • Strong problem-solving and analytical skills.
  • Effective communication and user-handling abilities.
  • Ability to prioritize and manage multiple tasks.
  • Proactive, responsible, and team-oriented.

Good-to-Have Skills

  • Knowledge of Active Directory, Group Policy, and SSO tools.
  • Exposure to cloud-based IT support (AWS, Azure, Google Workspace).
  • Experience in IT compliance, audits, and documentation.
  • Knowledge of IT asset management tools.

Experience Requirements

  • 2 to 5 years of proven experience in Desktop Support / IT Executive role.
  • Exposure to managing IT infrastructure in mid-sized organizations preferred.

KPIs / Success Metrics

  • First Call Resolution (FCR): % of issues resolved in first attempt.
  • Average Resolution Time: Efficiency in handling tickets/requests.
  • System Uptime: Maintaining high availability of desktops, networks, and internet.
  • Security Compliance: Ensuring zero major security breaches.
  • User Satisfaction Score: Feedback from end-users on IT support quality.
  • Documentation & Reporting: Up-to-date IT inventory and support logs.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person

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