Brand & Warranty After-Sales Service Specialist

1 week ago

Remote, India HORECASTORE Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Job Title: Brand & Warranty After-Sales Service Specialist

Location: Remote

Job Type: Full-time

Shift Timings - 6:30pm to 3:30 am

About Medal Equipment

Medal Equipment is a leading provider of high-quality, reliable, and innovative commercial kitchen equipment, serving clients across the hospitality and foodservice industries. With decades of experience, we specialize in helping hotels, restaurants, and catering businesses (HORECA) access world-class kitchen solutions designed for performance, durability, and efficiency. As we expand our footprint in the North American market.

About the Role

We are seeking a Brand & Warranty After-Sales Service Specialist with proven experience in the US market to manage warranty claims, ensure exceptional customer support, and protect the integrity of our brand. The ideal candidate will handle after-sales operations, coordinate with service centers, and provide customers with timely and effective solutions while ensuring compliance with US standards and expectations.

Key Responsibilities

  • Manage and process warranty claims, ensuring compliance with company policies, brand guidelines, and US market regulations.
  • Act as the primary point of contact for customers regarding after-sales service, repairs, and warranty issues.
  • Collaborate with internal teams, suppliers, and authorized service centers to resolve claims efficiently.
  • Maintain detailed records of warranty requests, service reports, and resolutions.
  • Analyze recurring product/service issues and provide feedback to quality and product teams.
  • Ensure customer satisfaction through timely communication, follow-ups, and resolution of concerns.
  • Support brand reputation by delivering consistent and professional after-sales service.
  • Prepare regular reports on warranty claims, costs, and customer feedback.

Qualifications

  • Bachelor's degree in Business Administration, Customer Service, or related field.
  • 3+ years of experience in after-sales service, warranty management, or customer support (preferably in consumer goods, electronics, or related industries).
  • Strong experience working with US customers and service centers.
  • Excellent communication, problem-solving, and coordination skills.
  • Proficiency in CRM systems and MS Office.
  • Detail-oriented with the ability to handle multiple tasks under tight deadlines.

Preferred Skills

  • Experience with B2B and B2C warranty models.
  • Knowledge of brand protection, US warranty laws, and service center operations.
  • Ability to work with cross-functional teams (sales, logistics, product development).

This is a great opportunity for someone passionate about customer service and after-sales excellence in the US market.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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