Customer Engagement Manager

1 day ago

Pune, Maharashtra, India Benchmark staffngs Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Company Overview

Benchmark staffngs is a small, dynamic staffing company based in India, specializing in IT Services and IT Consulting. With a dedicated team of 2-10 employees, we are committed to providing exceptional staffing solutions. We pride ourselves on our strong relationships within the IT industry and our ability to match talented professionals with the right opportunities. For more information, visit our website at

Job Overview

We are seeking a Senior Customer Engagement Manager based in Pune for a full-time, hybrid position. This role requires 8 to 15 years of experience in managing customer relationships and driving engagement. The ideal candidate will have a strong background in customer success and possess the ability to enhance the customer experience through innovative strategies in upselling, cross-selling, and engagement.

Qualifications and Skills

  • A minimum of 8 years of relevant work experience in customer success management, with a proven track record of success.
  • Proficiency in customer engagement techniques, with the ability to develop and implement effective strategies.
  • Demonstrated experience in upselling and cross-selling, with a strong focus on achieving sales targets.
  • Exceptional communication and interpersonal skills to build and maintain productive relationships with clients.
  • Strong analytical skills to assess customer needs and tailor solutions to enhance their experience.
  • Ability to work collaboratively in a team environment while also thriving as an independent leader.
  • Proven experience as a Customer Success or Customer Experience Manager is highly desirable.
  • Adaptability to work in a hybrid work environment while managing responsibilities effectively.

Roles and Responsibilities

  • Develop and maintain strong relationships with customers to ensure satisfaction and retention.
  • Identify opportunities for upselling and cross-selling to enhance customer value and company revenue.
  • Collaborate with internal teams to ensure seamless delivery of services and support to clients.
  • Analyze customer feedback to continuously improve engagement strategies and service offerings.
  • Act as the primary point of contact for customer inquiries, providing timely and effective solutions.
  • Track and report on customer engagement metrics to the senior management team for strategic planning.
  • Facilitate workshops and training sessions to enhance customer understanding and use of services.
  • Liaise with product development teams to align customer feedback with service enhancements.

  • Customer Engagement Manager

    2 weeks ago

    Pune, Maharashtra, India Mindpool Technologies Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    REQUIRRED B1 Visa holdersDo not apply if you don't have or had B1 VisaNeed immediate to 45 days joiners onlyRoles and Responsibilities:Driving revenue growth in our ServicesUpsell and cross-sell to drive increased revenue in our existing accounts. Responsible for achieving all revenue attainment to quota and commitment-based accountabilities.Understand and...

  • Manager Life Sciences Customer Engagement

    1 day ago

    Pune, Maharashtra, India Beghou Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement,...

  • Engagement Manager

    3 days ago

    Pune, Maharashtra, India Krishna Enterprise's Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for an Engagement Manager to build positive relationships with clients during projects. Youll be the assigned clients first point of contact, ensuring that our customers remain satisfied with our services.To succeed in this role, youll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an...

  • Associate Manager- Customer Engagement

    7 days ago

    Pune, Maharashtra, India CloudMoyo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionCloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, and digital strategies. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners,...

  • Engagement Manager

    3 days ago

    Pune, Maharashtra, India Sunbrilo Technologies Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Engagement ManagerLocation: Bavdhan, Pune.Experience: 12+ yearsAbout the RoleWe are seeking a dynamic and client-focused Engagement Manager to join our team in Pune. In this role, you will serve as the primary point of contact between our company and key clients, ensuring successful delivery of projects, nurturing long-term relationships, and...

  • Engagement Manager

    3 days ago

    Pune, Maharashtra, India Sunbrilo Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring for-Job Title: Engagement ManagerLocation: Bavdhan, Pune.Experience: 12+ yearsAbout the RoleWe are seeking a dynamic and client-focused Engagement Manager to join our team in Pune. In this role, you will serve as the primary point of contact between our company and key clients, ensuring successful delivery of projects, nurturing long-term...

  • Customer Engagement Manager

    2 weeks ago

    Pune, Maharashtra, India TalentAhead Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Minimum 10+ years selling/closing deals in top consulting/IT services firmsMust have experience in growing existing services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed ServicesMust understand the business problems the above-mentioned software solves for CPO, CLO, CIO and CFO and the...

  • Engagement Manager

    2 weeks ago

    Pune, Maharashtra, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Engagement Lead

    3 days ago

    Pune, Maharashtra, India Codvo Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...

  • Sales Manager

    1 day ago

    Pune, Maharashtra, India The Sales Manager Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    The Sales Manager is a pivotal role requiring a combination of strategic thinking, leadership skills, and a deep understanding of the global market dynamics and the capabilities of the company. You will work closely with the cross-functional teams, including marketing, product development, and operations, to ensure a cohesive approach to sales and overall...