Senior Executive

2 days ago


Gurgaon, Haryana, India Mancraft Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

Role & Responsibilities -

  • Utilize IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements
  • Maintain capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.
  • Design and maintain reports using eGain and other reporting tools, analyzing data to drive informed decision-making. 
  • Monitor real-time data for adherence to schedules and optimize resource allocation.
  • Continuously evaluate scheduling processes for efficiency gains and implement best practices.
  • Collaborate with operational teams to align activities with business objectives.
  • Generate reports by using ERP - Net Suite, Advanced Excel and Power BI as applicable.

Requirements:

  • Qualification - Bachelor's degree (B.Com/BBA)
  • Candidate should have 1+ years of experience in RTA in WFM functions
  • Proven IEX Workforce Management system experience.
  • Must have Advanced Excel working experience, knowledge of Power BI will be added advantage (any ERP tool experience preferred).
  • Business/WFM Tools/Apps: Exposure to any ERP tool (NICE, IEX, eGain, Erlang WFM Systems or Netsuite preferably)
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Must have excellent written and verbal communication skills and detail-oriented.
  • Candidates will undergo an Excel assessment given by the Operations Team during the operations round
  • Shift: Flexible in shifts (24X7), work form office.
  • Benefits: International working environment with great learning and growth opportunities. Both side Cabs and Performance incentive, etc. 



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