Customer Support Executive

3 days ago


Remote, India Telebu Communications LLP Full time

Objective

The Customer Support Executive (CSE) is responsible for delivering outstanding service to customers by responding to their queries and concerns in a prompt, courteous, and effective manner. The role focuses on building strong customer relationships, ensuring high satisfaction, and fostering brand loyalty. By resolving issues efficiently and proactively engaging with customers, the CSE contributes to customer retention and the overall growth of the organization.

Key Responsibilities

  • Serve as the first point of contact for customer issues and inquiries.
  • Handle customer support interactions across email/tickets, phone, and chat for all company products.
  • Ensure customer satisfaction and encourage continued usage of company products and services.
  • Proactively reach out to customers when potential issues arise.
  • Maintain accurate customer information and interaction details in CRM tools or Google Sheets.

Requirements

  • Bachelor's degree with 1–3 years of experience in Customer Support, Tele-calling, or Inside Sales in a fast-paced environment.
  • Master's degree or PG Diploma in Marketing is an added advantage.
  • Willingness to work in rotational shifts and rotational week-offs.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving abilities with an eye for process improvement and efficiency.
  • High level of attention to detail and self-motivation.
  • Effective time management and prioritization skills.
  • Proficiency in Microsoft Office Suite and/or Google Sheets, Docs, and Slides.
  • A positive attitude with enthusiasm, humor, and the ability to reflect this across phone, email, and chat interactions.

Job Types: Full-time, Permanent

Benefits:

  • Provident Fund
  • Work from home

Work Location: Remote



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