Inbound Customer Service Agent

5 days ago

Mysore, Karnataka, India SWITS DIGITAL Private Limited Full time ₹ 1,20,000 - ₹ 2,08,000 per year

Role :
Inbound Customer Service Agent

Location:
Mangalore / Mysore

Shifts:
Night Shifts

Employment Type:
Full-Time

Experience:
0.6 Months to 4 years

Job Summary
We are seeking
dedicated and multilingual Inbound Customer Service Agents
to join our Customer Experience team. This role is crucial in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs.

The ideal candidate is
fluent in English (written and spoken)
and has a
passion for problem-solving and service excellence
.

Key Responsibilities

  • Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
  • Capture and document customer complaints professionally and empathetically, ensuring accuracy based on issuer protocols.
  • Demonstrate active listening and adapt communication style based on the customer's tone, cultural context, and emotional state.
  • Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
  • Maintain effective call control, ensuring smooth transitions and proper call direction.
  • Utilize multiple tools and systems while speaking with customers, including navigating multiple screens and accurate data entry.
  • Display verbal clarity, proper grammar, and natural pacing during calls in all supported languages.
  • Accurately set up or act on cases as needed, following company guidelines and compliance rules.
  • Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

Skills & Qualifications

  • Bachelor's Degree/Diploma in a relevant field or equivalent experience.
  • Proficient in English (verbal and written) – must meet proficiency scale requirements.
  • Strong customer service skills, demonstrated through interviews and role-play evaluations.
  • Ability to learn and comprehend training material in English.
  • Excellent active listening and communication skills.
  • Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
  • Good PC and internet navigation skills, including browser and system operations.
  • Typing-by-touch proficiency with high accuracy.
  • Prior experience in self-directed training and PC-based learning (preferred).
  • Ability to handle sensitive information and follow background check compliance standards.
  • Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
  • Prior experience in a multilingual contact center or customer support environment.
  • Familiarity with financial services, payment systems, or card member services (a plus).

  • Inbound Customer Service Agent

    1 week ago

    Mysore, Karnataka, India GlowTouch Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Key Responsibilities:Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.Demonstrate active listening and adapt communication style based on the customers...

  • Customer Service Executive

    2 weeks ago

    Mysore, Karnataka, India GlowTouch Full time ₹ 2,94,000 - ₹ 2,97,000 per year

    About the Role:We are looking for dynamic and enthusiastic individuals to join our team as International Voice Process Executives. The ideal candidate should possess excellent communication skills and a customer-first mindset to deliver world-class support to our international clients.Key Responsibilities:Handle inbound and outbound calls for international...

  • Team Leader

    1 week ago

    Mysore, Karnataka, India UnifyCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionUnifyCX is a next-generation customer experience platform that merges human expertise with advanced AI technology. Formed through GlowTouch's strategic acquisition of Collective Solution, UnifyCX offers a comprehensive suite of tools designed to enhance every stage of the customer journey. With a global presence and a commitment to...

  • Quality Analyst

    2 days ago

    Mysore, Karnataka, India UnifyCX Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes...

  • Team Leader

    1 week ago

    Mysore, Karnataka, India Unify CX Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Summary:We are looking for a motivated and experienced Team Leader to manage and guide a team of call center agents in our voice-based BPO process. The ideal candidate will drive team performance, ensure adherence to KPIs, and maintain high levels of customer satisfaction. This role involves managing daily operations, coaching agents, handling...

  • Customer Service Executive

    1 week ago

    Mysore, Karnataka, India Yagmur Tech PVT LTD Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Service Executive to handle email communication for prominent insurance customers.Key responsibilities include:Responding to insurance-related emails (queries, complaints, policy alterations, payout disputes, etc.).Providing accurate and timely resolutions to customer issues.Ensuring high-quality email communication.Using basic...

  • Customer service executive

    1 week ago

    Mysore, Karnataka, India OOmas group Full time ₹ 15,000 - ₹ 2,00,000 per year

    Job Profile:RoleCustomer service executive - EmailResponsibilitiesThe person will be responsible for addressing emails of Prominent Insurance customers. These emails will be insurance-related, queries, complaints, policy alterations, payout disputes,etc...Age20 - 35QualificationCandidates must have great verbal & written skills in English. The person must be...

  • Customer Support Specialist

    5 days ago

    Mysore, Karnataka, India PAT Technologies Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Role Overview:We are seeking a compassionate and dedicated Customer Support Specialist to join our team. The Customer Support Specialist will play a critical role in supporting our students' academic success. This position involves providing virtual counseling, academic guidance, and technical support to help students navigate their online educational...

  • Customer Success

    4 days ago

    Mysore, Karnataka, India Unilog Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Category: Customer SuccessJob Types: Full TimeJob Locations: Mysore/Bangalore/RemoteAbout UnilogUnilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North...

  • Area Service Manager

    2 weeks ago

    Mysore, Karnataka, India Paytm Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Area Service Manager - DM / Manager - MysoreAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream...