Customer Service Executive

2 weeks ago

Mysore, Karnataka, India GlowTouch Full time ₹ 1,80,000 - ₹ 2,49,000 per year

About the Role:

We are looking for dynamic and enthusiastic individuals to join our team as International Voice Process Executives. The ideal candidate should possess excellent communication skills and a customer-first mindset to deliver world-class support to our international clients.

Key Responsibilities:

  • Handle inbound and outbound calls for international customers.
  • Provide accurate information and solutions to customer queries.
  • Resolve issues effectively and escalate complex problems to higher authorities when necessary.
  • Maintain high standards of customer satisfaction and service quality.
  • Meet performance metrics like call quality, turnaround time, and customer satisfaction scores.
  • Update and maintain customer records in the system.
  • Adhere to company policies, compliance guidelines, and data security standards.

Requirements:

  • Education: Diploma or Any Graduate (Freshers and Experienced candidates can apply).
  • Experience: 0 2 years in a voice process or customer support role.

  • Skills:

  • Excellent English communication skills – verbal and written.

  • Strong problem-solving ability and active listening skills.

  • Ability to work under pressure and meet targets.

  • Availability: Willing to work in rotational shifts and weekends.

Benefits:

  • Competitive salary: 24,500 per month (for freshers).
  • Cab facility provided for pick-up and drop.
  • 5 days of working, 2 rotational week offs.
  • Career growth opportunities with continuous learning and development.
  • Exposure to international work culture and professional growth.

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