Inbound Customer Service Agent

7 days ago

Mangaluru Mysuru, India Spectrum Talent Management Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Key Responsibilities:

  • Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
  • Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
  • Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state.
  • Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
  • Maintain effective call control, ensuring smooth transitions and proper call direction.
  • Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
  • Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
  • Accurately set up or act on cases as needed, following company guidelines and compliance rules.
  • Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

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