Team Leader

7 days ago

Mysore, Karnataka, India UnifyCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

UnifyCX is a next-generation customer experience platform that merges human expertise with advanced AI technology. Formed through GlowTouch's strategic acquisition of Collective Solution, UnifyCX offers a comprehensive suite of tools designed to enhance every stage of the customer journey. With a global presence and a commitment to innovation, UnifyCX is redefining exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce.

Job Summary:

We are looking for a motivated and experienced Team Leader
to manage and guide a team of call center agents in our voice-based BPO process. The ideal candidate will drive team performance, ensure adherence to KPIs, and maintain high levels of customer satisfaction. This role involves managing daily operations, coaching agents, handling escalations, and reporting performance metrics to leadership.

Key Responsibilities:

  • Manage a team of voice process agents, ensuring daily targets and quality metrics are met.
  • Monitor team performance, provide regular feedback, and conduct performance reviews.
  • Handle customer escalations and ensure prompt and effective resolution.
  • Drive operational excellence by improving processes and optimizing call handling time and customer satisfaction.
  • Conduct team huddles, training sessions, and daily briefings.
  • Collaborate with QA, Training, and Workforce Management teams to align goals.
  • Track and report team performance data to management regularly.
  • Foster a positive and energetic team environment focused on growth and development

Skills Needed:

  • Minimum 5 years of BPO experience, with at least 1 year in a team-leading capacity (voice process mandatory).
  • Strong leadership, communication, and people management skills.
  • Ability to analyze data and drive performance improvements.
  • Experience in handling international/domestic voice processes (specify if needed).
  • Proficient in MS Office tools, especially Excel and PowerPoint.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Experience in handling inbound/outbound sales or customer service process.
  • Knowledge of CRM tools, call monitoring systems, and dialers.
  • Exposure to quality frameworks like COPC, Six Sigma, etc. (optional but advantageous).
  • Flexibility to work in rotational shifts including weekends and holidays

  • Team Leader

    2 weeks ago

    Mysore, Karnataka, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time ₹ 3,20,000 per year

    Key ResponsibilitiesLead, motivate, and manage a team of agents to achieve defined KPIs.Monitor team performance in terms of Attrition, Shrinkage, AHT, Quality, and Productivity.Conduct daily briefings, allocate tasks, and ensure adherence to process compliance.Drive performance improvement plans for underperforming team members.Prepare and share daily,...

  • Team Leader

    2 weeks ago

    Mysore, Karnataka, India Paisabazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Mysurulocation. Candidate should have relevant experience in outbound Telesales (BPO Sales).Interested Candidates can call or WhatsApp their resume on Sunita) or Share resume on given email Id - Job Locations: MysuruRole description:1) Assisting customers in sale of a range of...

  • Team Leader

    5 days ago

    Mysore, Karnataka, India Paytm Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Team Leader  Responsible for the Sales enrollments/Sales in the city  Do the market race and prepare the list of prospective customers ,  Handle the Team Members and motivate them for better sales ,  Ensure the team members are in market where enrollments & usage are done regularly  Should have good networking capabilities and be willing to...

  • Team Leader

    2 weeks ago

    Mysore, Karnataka, India Technotask Business Solutions Full time ₹ 2,88,000 - ₹ 3,60,000 per year

    The candidate must have a minimum of 1 year of experience as a Team Leader in customer service.Must know Kannada.Must be a graduate.Share Resume - Job Types: Full-time, PermanentPay: ₹24, ₹30,000.00 per monthBenefits:Health insuranceLife insuranceProvident FundExperience:total work: 1 year (Preferred)Work Location: In person

  • Team Leader

    1 week ago

    Mysore, Karnataka, India Unify CX Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Summary:We are looking for a motivated and experienced Team Leader to manage and guide a team of call center agents in our voice-based BPO process. The ideal candidate will drive team performance, ensure adherence to KPIs, and maintain high levels of customer satisfaction. This role involves managing daily operations, coaching agents, handling...

  • Team Leader

    2 weeks ago

    Mysore, Karnataka, India PRO Hr Complete Solutions Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    1 Must have experience in International Team leading2 US Sales/ International Sales3 Team Handling4 Good convincing power/ Problem Solver5 Required to handle Customer Grievance6 Comfortable with shifts timing7 High Level of Patience is required

  • Sales Team Leader – Personal Loan

    4 weeks ago

    Mysore, Karnataka, India Policybazaar Full time

    Job Description for a Sales Team Leader – Personal Loan & Home Loan with Team Handling (Kannada language proficiency preferred): Job Title: Sales Team Leader – Personal Loan & Home Loan Location: Mysore Job Summary: We are looking for an experienced Sales Team Leader to lead and manage a team of Loan Sales Officers in the Personal Loan and Home Loan...

  • Sales Team Leader – Personal Loan

    4 weeks ago

    Mysore, Karnataka, India Policybazaar Full time

    Job Description for a Sales Team Leader – Personal Loan & Home Loan with Team Handling (Kannada language proficiency preferred):Job Title: Sales Team Leader – Personal Loan & Home LoanLocation: MysoreJob Summary:We are looking for an experienced Sales Team Leader to lead and manage a team of Loan Sales Officers in the Personal Loan and Home Loan segment....

  • Sales Team Leader – Personal Loan

    5 days ago

    Mysore, Karnataka, India Policybazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description for a Sales Team Leader – Personal Loan & Home Loan with Team Handling (Kannada language proficiency preferred):Job Title: Sales Team Leader – Personal Loan & Home LoanLocation: MysoreJob Summary:We are looking for an experienced Sales Team Leader to lead and manage a team of Loan Sales Officers in the Personal Loan and Home Loan segment....

  • Team Lead

    3 days ago

    Mysore, Karnataka, India Novantice Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring for Team Leader and Quality Analyst (Voice Process)We are looking for a skilled and motivated Team Leader Quality Analyst with solid BPO experience to join our domestic premium voice process.Further details Contact Health insuranceAnnual bonusProvident fund