Email Deliverability Manager

Company Overview

Leena AI empowers employees using "AI Colleagues" to get answers and take action across IT, HR, and Finance through a single intelligent interface. Our customers boost productivity and reduce the volume of manually handled requests by 70%+.

Rapid deployment through integrations with a large number of enterprise systems, such as ServiceNow, SAP, Workday, UKG, Atlassian, and Salesforce, and a large number of customizable agentic workflows out of the box. Employees interact via voice, Slack, Teams, text, and other means.

Leena AI  is the world's largest independent employee‑facing agentic AI assistant, serving hundreds of enterprises worldwide. Recognized by Gartner as a Leader in Agentic AI.

Leena AI seamlessly integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, ADP, Oracle, Workday, and Microsoft Office 365. The company's solutions have been successfully deployed across more than 90 countries, serving over 500 customers, including leading enterprises such as Nestlé, Coca-Cola, Assurant, MongoDB, CHRISTUS Health, Sony, and Etihad Airways. Founded in 2018, Leena AI supports 100+ languages globally, and millions of employees use the work assistant daily.

For more information, visit

Key Responsibilities:

Monitor and Optimize Email Deliverability:

• Oversee all aspects of email deliverability, ensuring that email campaigns reach the intended recipients' inboxes.

• Identify and resolve any issues related to spam traps, black-listings, and IP/domain reputation.

• Implement and maintain email authentication protocols such as DKIM, SPF, and DMARC.

Analyze and Report on Email Performance:

• Track and report key deliverability metrics such as bounce rates, spam complaint rates, and inbox placement rates.

• Provide regular insights and recommendations to improve email campaign performance based on data analysis.

Maintain and Improve Email Infrastructure:

• Collaborate with IT and DevOps teams to ensure the reliability and scalability of the email delivery infrastructure.

• Work closely with email service providers (ESPs) to troubleshoot and optimize delivery issues.

Compliance and Best Practices:

• Ensure compliance with global email regulations such as CAN-SPAM, GDPR, and CASL.

• Educate internal teams on best practices for email list management, including list segmentation, hygiene, and permission-based marketing.

Strategy and Innovation:

• Develop and implement strategies to enhance the deliverability of email marketing campaigns.

• Stay updated on the latest industry trends, tools, and technologies related to email deliverability and incorporate them into the company's email strategy.

Requirements/Qualifications:

Experience:

• 3-10 years of experience in email deliverability, preferably in a B2B environment.

• Proven track record of managing and improving email deliverability metrics at scale.

Technical Skills:

• Strong understanding of email authentication protocols (DKIM, SPF, DMARC).

• Experience with email deliverability tools

• Proficiency in using email marketing platforms and analytics tools (smartlead, lemlist, clay)

Compliance Knowledge:

• In-depth knowledge of global email regulations, including CAN-SPAM, GDPR.

Analytical and Problem-Solving Skills:

• Ability to analyse data, identify trends, and make data-driven decisions to optimize email performance.

• Strong problem-solving skills with a focus on improving deliverability rates and reducing email bounce and complaint rates.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Educational Background:

• Bachelor's degree in Marketing, IT, or a related field is preferred.