Deliverability Engineering and Services Team Leader

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

We are seeking an experienced leader to lead our team of deliverability engineers in the role of Email Deliverability Team Lead within Email Unfix Base. This role is pivotal in ensuring optimal utilization of our engineering resources to support our clients pre, during and post onboarding. The successful candidate will oversee the management of email traffic, monitor performance, implement strategies to optimize onboarding and deliverability performance of our biggest A tier client across all regions. At the same time, as this is revenue generating service, be in charge of P&L generated by deliverability services.

Key Responsibilities

• Leadership and Team Management: Lead a team of deliverability engineers, providing guidance, mentorship, and setting clear goals and objectives. Foster a culture of innovation and continuous improvement within the team. Be able to scale the team accordingly to the business needs. Below points are referring to the scope of the EDE team
• Client Service and Support: Collaborate with our clients and internal teams to understand clients email program goals and develop tailored strategies to enhance deliverability and performance. Ensure high client satisfaction through proactive support and regular performance updates.
• Email Traffic Management: Oversee the monitoring and management of email traffic to ensure optimal performance. This includes analyzing traffic patterns, identifying bottlenecks, and implementing solutions to improve delivery rates.
• Deliverability Optimization: Develop and execute comprehensive deliverability strategies to improve inbox placement rates, reduce spam filtering, and enhance overall email program effectiveness. Stay updated on the latest trends and best practices in email deliverability.
• Technical Expertise: Ensure the team is proficient in managing sender reputation, implementing authentication protocols (SPF, DKIM, DMARC), and troubleshooting delivery issues with ISPs and email service providers.
• Performance Monitoring and Reporting: Track key deliverability metrics such as bounce rates, complaint rates, and inbox placement. Analyze trends, identify areas for improvement, and present actionable insights to clients and internal stakeholders.
• Collaboration and Communication: Work closely with cross-functional teams, including Sales, Customer Success, Product Development and Engineering to ensure alignment and leverage opportunities for growth. Communicate technical information effectively to both technical and non-technical audiences.
  
  At the Base, we champion a culture of horizontal growth and professional flexibility. This means:
• We encourage you to explore and contribute across different verticals within the Base.
• Your initiatives that extend beyond your primary role are welcomed and supported, as long as they align with our objectives and add value.
• We provide ample opportunities for you to pursue your interests and develop new skills across various domains and careers
• Our structure allows for fluid career progression, enabling you to pivot your role or career path swiftly and seamlessly based on your evolving interests and the organization's needs.

Qualifications and Skills

• Experience: 5+ years, with at least 2 years in a leadership or senior role.
• Technical Skills: Understanding of email infrastructure, authentication protocols, and data analysis tools
• Services experience: Understand GTM and revenue motions to be able to monetize services
• Analytical Abilities: Excellent problem-solving skills, with the ability to analyze complex data sets and drive strategic decisions.
• Communication Skills: Strong written and verbal communication skills to effectively collaborate with technical and non-technical stakeholders

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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