Customer Care Representative

Join Our Team at TechVill

Hey there TechVill is one of North America's fastest-growing home services companies, leading the way in appliance repair and beyond. To support our ambitious growth goals, we're looking for a detail-oriented Customer Care Representative who can manage complex scheduling, expertly handle client communication, and ensure a seamless service experience. This is a fantastic opportunity to grow your career in operations while working with a supportive, high-energy team.

You Are Our Colleague If:

We're seeking a responsible, highly organized, and adaptable professional who thrives in a fast-paced environment, excels at clear communication, and can manage dynamic coordination tasks efficiently.

Here's what makes you a great fit for this role:

• Experience: 2–5 years of combined experience in customer care and operational support.
• Customer Journey Management: Experience managing the full customer lifecycle, from initial contact to resolving complaints and ensuring satisfaction.
• Communication Skills: Strong English (B2+), clear and confident on the phone, skilled at handling scheduling objections and process questions.
• Detail & Multitasking: Highly organized and detail-oriented, able to manage multiple calls, complex schedules, and logistics without losing focus.
• Technology Proficiency: Hands-on experience with CRM systems is a must; familiarity with ServiceTitan is preferred.
• Mindset: Flexible, proactive, and committed to problem-solving.
• Availability: Available to work 7 AM – 5 PM or 4 PM – 10 PM Calgary time, Monday to Friday.

What You'll Be Doing:Service Booking & Dispatch Function

• Booking Conversion: Manage all incoming service requests (calls), expertly advise customers on options, and secure and finalize repair appointments by clearly communicating the process.
• Scheduling & Routing: Schedule and dispatch technicians, proactively finding available windows, and quickly adjusting routes to manage conflicts or delays efficiently.
• Outbound Communication: Make outbound calls to follow up on inquiries or efficiently reschedule existing appointments.
• Troubleshooting: Quickly and effectively troubleshoot any logistical issues, scheduling conflicts, or complex customer concerns to ensure a fast resolution.
• KPI Tracking: Track and meet KPIs related to appointment booking rate, call handling, and first-time resolution of issues.

Coordination & Customer Support

• Quote Management: Provide quotes and follow up with customers for approvals.
• Internal Communication: Communicate clearly with technicians and internal teams to keep operations running smoothly.
• Record Accuracy: Maintain accurate CRM records to track appointments, communications, and service status.

What You Will Get

• Flexible remote work arrangement.
• Competitive payment in USD, without delays.
• Opportunities for professional growth and learning.
• A supportive and collaborative team environment.
• Fully English-speaking work culture.

Why Choose TechVill?

We're not just repairing appliances—we're setting new standards in home services. Join a company that rewards excellence and offers a clear path for professional growth

• #1 Repair Company: Recognized by a top appliance manufacturer for exceptional service.
• Explosive Growth: We've expanded rapidly to four major Canadian cities and are aiming for 120 locations across North America by 2030.
• Award-Winning Service: Proud winner of the 2025 Consumer Choice Award for Business Excellence.
• Supportive Culture: Work in a bureaucracy-free environment that values your ideas and supports your development.

Ready to help us deliver outstanding customer experiences? Apply now and help us grow

Job Type: Full-time

Pay: ₹70, ₹79,300.00 per month

Benefits:

• Paid time off
• Work from home