B2C & D2C Order Executive / B2C Operations Executive (Ecommerce)

1 day ago

Panchkula, Haryana, India Essvee Services Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Profile: B2C & D2C Order Executive / B2C Operations Executive

(Ecommerce) | Location: Barwala (Alipur),Panchkula | Experience: 2 to 3 years | Budget: 20k to 25k | Contact: Kritika WhatsApp or Call)

Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response.

Job Apply Link:

Department: Operations / Warehouse / E-commerce

Reports To: Warehouse Manager / E-commerce Manager

Job Summary

Responsible for end-to-end handling of B2C & D2C orders including order processing, picking, packing, shipping, tracking, and customer returns. Ensures timely and accurate fulfillment to improve customer satisfaction and platform performance.

Key Responsibilities:

  • Daily order processing for B2C platforms: Amazon, Blinkit, Instamart, etc.
  • Coordinating with courier partners for pickup, manifest preparation & dispatch.
  • Picking and packing as per marketplace packing standards (SKU scan accuracy 100%).
  • Maintaining Inventory accuracy stock inward, GRN, cycle counting & discrepancy reporting.
  • Handling returns (RTO/RTV) and updating system records.
  • Monitoring order SLAs to avoid order delays and penalties.
  • Ensuring correct labeling Prepaid vs COD orders.
  • Updating daily MIS reports Dispatch, Return Analysis, Order Status.
  • Good coordination with warehouse team, customer support & logistics partners.
  • Follow hygiene, safety & 5S standards in the warehouse.

Required Skills & Competencies:

  • Knowledge of B2C e-commerce order processing.
  • Familiar with Seller Central / WMS / Eeasyecom.
  • Basic Excel skills VLOOKUP, Pivot Table (preferred).
  • Strong attention to detail and accuracy.
  • Ability to handle high-volume orders under pressure
  • Good communication & problem-solving skills.
  • Qualification & Experience.

Qualification:

  • Graduate / 12th
  • Performance Metrics (KPIs)
  • Order Accuracy: 99%
  • On-Time Dispatch: 98%
  • Inventory Accuracy: 99%
  • Return Reduction & SLA Compliance

Interested candidates can apply or share their updated CVs at

Current Openings ( Naukri ) :

Current Openings ( LinkedIn ) :

Thanks

Kritika

(WhatsApp or Call)

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