Student Success Manager

2 weeks ago

Nanakramguda Hyderabad Telangana, India Leapstart School of Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Summary:

The Student Success Manager ensures smooth day-to-day operations, from academic logistics to student amenities, delivering an end-to-end quality experience for all LeapStart learners. This position serves as the primary advocate for student needs and continuously works to enhance the campus environment.

Key Responsibilities:

  • Coordinate academic schedules, events, and workshops to optimize student learning experiences.
  • Manage logistics for student services such as transport, boarding, and welfare, ensuring all amenities meet quality standards.
  • Design and implement comprehensive feedback collection systems to gather student input on all aspects of their experience.
  • Analyze feedback data and create actionable reports for distribution to respective department heads.
  • Track resolution progress of identified issues according to established Turn-Around-Times (TATs) and escalate when necessary.
  • Track and resolve student grievances with empathy and speed, maintaining detailed records of resolution processes.
  • Collaborate with faculty and operations teams to enhance student well-being and overall experience.
  • Drive student engagement initiatives that foster community and belonging.
  • Conduct regular feedback sessions with student representatives to identify emerging needs and concerns.

Qualifications:

  • Any graduate with strong people management and operations experience.
  • 5+ years in academic or student operations.
  • Excellent coordination and communication skills.
  • Experience in data collection, analysis, and reporting.
  • Demonstrated ability to implement and manage feedback systems.

Location: On-campus | Type: Full-time | Reports to: HoE

Job Type: Full-time

Benefits:

  • Internet reimbursement

Application Question(s):

  • Have you previously implemented or managed a student feedback or grievance redressal system?

  • How comfortable are you with analyzing feedback data and creating reports for leadership or department heads?

  • Can you share an example of how you resolved a complex student issue while coordinating with multiple departments?

  • What strategies would you use to enhance student engagement and create a sense of community on campus?

Experience:

  • academic operations or student support services: 5 years (Required)

Work Location: In person

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