Customer Relationship

2 days ago

Sundarapuram Coimbatore Tamil Nadu, India Grasspitch TradingHouse Full time ₹ 13,000 - ₹ 1,50,000 per year

We are looking for a responsible and proactive Customer Accounts Follow-up Executive to manage and monitor outstanding payments and coordinate with customers for timely collections. The candidate will play a key role in maintaining smooth customer relationships and ensuring financial discipline in accounts receivables.

Key Responsibilities:

  • Follow up with customers regarding outstanding payments via calls, WhatsApp, and emails.
  • Maintain an updated record of customer accounts, pending bills, and payment status.
  • Coordinate with the accounts and billing team to ensure accurate payment posting.
  • Share regular payment reminders, SOA (Statement of Accounts), and resolve customer queries.
  • Track and report daily/weekly follow-up updates to management.
  • Ensure collection within the credit policy timelines of each customer.
  • Maintain professional communication and build positive client relationships.

Requirements:

  • Basic knowledge of accounts and billing process (transport/logistics experience preferred).
  • Language Tamil, English & Hindi.
  • Strong communication skills in English, Hindi, and Tamil (preferred).
  • Good computer skills (Excel, WhatsApp, Google Sheets).
  • Must be disciplined and capable of independent work from home.
  • Prior experience in accounts follow-up / tele-calling / accounts receivable is an added advantage.

Performance Indicators:

  • Timely follow-up of all outstanding accounts.
  • Reduction in overdue outstanding amounts.
  • Regular and accurate reporting to management.

Salary / Incentive:

  • Fixed monthly pay + performance-based incentive based on collections achieved.

Job Type: Full-time

Pay: ₹13, ₹15,000.00 per month

Job Types: Full-time, Permanent, Fresher

Pay: From ₹13,000.00 per month

Work Location: In person

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