Customer Relationship Executive

23 hours ago

Chinnavedampatti Coimbatore Tamil Nadu, India Senthil Murugan RE Full time ₹ 1,82,800 - ₹ 3,00,000 per year

A Customer Relationship Executive builds and maintains strong, positive relationships with clients by managing their inquiries, resolving issues, and ensuring overall satisfaction. Key responsibilities include serving as a main point of contact, analyzing customer data to identify trends, implementing retention strategies, and collaborating with other departments to improve the customer experience. Essential skills include strong communication, problem-solving, and proficiency with CRM software.

Key responsibilities

  • Manage customer accounts: Act as the primary point of contact for a portfolio of clients, building and nurturing long-term relationships.
  • Handle inquiries and resolve issues: Address customer questions, complaints, and escalations in a timely and professional manner across various channels like phone, email, and social media.
  • Ensure customer satisfaction: Proactively seek to understand customer needs and provide solutions or recommendations to ensure their satisfaction.
  • Implement retention strategies: Support initiatives like loyalty programs and marketing campaigns to encourage customer retention.
  • Analyze data: Monitor customer feedback and analyze data to identify trends, gain insights, and improve products, services, and overall customer experience.
  • Collaborate internally: Work with other departments like sales, marketing, and product development to ensure customer needs are met and to align business and client objectives.
  • Report on performance: Prepare reports on customer satisfaction, feedback, and other key metrics.

Required skills and qualifications

  • Skills: Excellent communication and interpersonal skills, strong problem-solving and conflict resolution abilities, and strong time management and organizational skills.
  • Technical skills: Proficiency with CRM software and other relevant customer service tools.
  • Experience: Proven experience in a customer-facing role, such as customer service or account management.
  • Education: A bachelor's degree in a related field like marketing, business administration, or communications is often required.
  • Personal attributes: High emotional intelligence, empathy, and the ability to work both independently and as part of a team.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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