Collections Manager

3 hours ago

Chennai, Tamil Nadu, India Dugar Finance And Investments Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title :Collections Manager

Reporting To: Head of Operations

Location: Chennai Corporate Office

Objective:

Oversee and execute effective loan recovery and collections strategies to reduce NPAs and ensure timely inflows across commercial vehicle and MSME secured finance portfolios.

Key Responsibilities:

  • Develop and implement collections policies aligned with company risk and credit frameworks.
  • Manage daily collections operations including overdue follow-ups, settlement negotiations, and legal recovery efforts.
  • Monitor portfolio aging, delinquency trends, and initiate corrective actions to optimize recovery.
  • Lead and train collections teams ensuring adherence to regulatory and ethical standards.
  • Coordinate with credit, legal, and operations teams on escalation and resolution of recovery issues.
  • Manage external recovery agents, law firms, and third parties for enforcement actions.
  • Maintain comprehensive MIS reporting on collections performance, recovery status,and NPAs for senior management.
  • Ensure compliance with RBI guidelines on asset classification, provisioning, and recovery procedures.
  • Drive process improvements leveraging automation, analytics, and customer engagement to reduce defaults.
  • Implement robust customer grievance redressal mechanisms related to collections.
  • Manage hard bucket collections: oversee identification, monitoring, and intensive recovery efforts on stressed and critical NPA accounts, ensuring closure and minimizing write-offs.

Required Experience

  • Minimum 10 years of experience in collections in NBFCs, banks, or financial institutions with expert knowledge of secured lending and MSME portfolios.
  • Strong understanding of RBI regulatory guidelines on asset classification, provisioning, and recovery processes.
  • Demonstrated leadership in managing large, dispersed collections teams and delivering sustained recovery results.

Competencies

  • Excellent negotiation, communication, and team management skills.
  • Analytical and data-driven approach to portfolio risk assessment and collections strategy.
  • High integrity and commitment to ethical debt recovery.

Qualification

Graduate or higher; certifications in credit or recovery management preferred.

Additional Requirements

  • Proficient with collections software, CRM systems, and MS Office.
  • Ability to work under pressure while maintaining professionalism and regulatory compliance.

Interested candidates to send resume at or

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