Collection Team Manager
1 day ago
We are hiring Collection Team Manager for a reputed NBFC
Location : Chennai
Collection Team Manager
Key Responsibilities:
- Lead and guide 3 to 5 team supervisors and their respective staff to drive collection performance.
- Ensure achievement of recovery goals for assigned portfolios.
- Track daily performance metrics of tele-calling teams and implement initiatives to boost output and efficiency.
- Maintain team stability by managing attrition and fostering a positive work environment.
- Oversee the end-to-end collection process to ensure seamless operations and compliance with policies.
- Generate, analyze, and circulate daily performance and productivity reports.
Core Competencies:
- Proven experience in managing large teams within collections or contact center operations.
- Excellent leadership, communication, and analytical abilities.
- Goal-driven mindset with strong problem-solving skills.
- Proficiency in MS Office (especially Excel) and performance reporting.
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