Area Collections Manager
13 hours ago
Aditya Birla Capital Limited
Area Collections Manager - SME Collections - Coimbatore
Location: Coimbatore - ESR Avenue, Tamil Nadu
Key Result Areas
Supporting Actions
Achieve collections targets
Minimize credit losses for portfolio
Drive higher resolution rates.
Daily monitoring and regular reviews of delinquent portfolio
Work with non-performing defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring
Monitor customer accounts, flagging likely cases of default or delayed payment
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Compliance and audit
Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABCL as well as its customers
Participate in periodic audits of the collections teams
Customer escalations and complaints
Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
Relationships:
Relationship Type
Frequency
Nature
Internal
Regional Collections Manager / Area Collections Manager
Daily / regular
Portfolio update and alignment of strategy and activities
Credit/ Policy Teams
Weekly
Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.
Legal Team
As needed
Escalations, customer complaints
External
Collections Agencies and Vendor Partners
Regular
Visits / discussions on portfolio; Reviews, case updates, exception reporting
Customers
As needed
Escalations and follow-ups
Minimum Experience Level
9 - 20 years
Job Qualifications
Under Graduate
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