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Ops Leadership Role

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Bengaluru, Karnataka, India Livspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary We are seeking a highly driven and experienced Operations Leader to oversee the end-to-end execution of residential interior projects. This role is critical to ensuring timely delivery, high-quality execution, and superior customer satisfaction across regions.

The ideal candidate will come from the home interiors, construction, modular furniture, or related service sectors, with a proven track record in operations, team management, and process excellence. Key Responsibilities Lead regional operations and ensure timely, cost-effective, and high-quality delivery of interior projects

Own Customer experience through out the customer journey

Own project handover timelines, vendor coordination, workmanship quality and customer satisfaction metrics

Build and manage teams including senior managers, project managers, site supervisors

Collaborate with design, procurement, and warehouse teams to ensure smooth project execution

Create, monitor, and improve SOPs to drive operational efficiency and scale delivery capacity

Work closely with leadership on process excellence, cost optimization and customer success initiatives Key Requirements 8–12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors

People with experience in leadership role in operations in Startups can also apply

Proven experience in scaling and managing large field teams and vendor networks

Process-driven with strong analytical and problem-solving skills

Hands-on approach with an ability to work in fast-paced, execution-heavy environments

Excellent communication and client-handling abilities Educational Qualification Graduate in Engineering / Architecture / Interior Design (preferred)MBA or relevant management certification is a plus