Lead - Ops & Strategy

2 weeks ago

Bengaluru, Karnataka, India Wisemonk Full time
Job Title: Lead - Ops & Strategy

About Us:

At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.

Our mission: make cross-border hiring seamless and world-class.

Role Overview:

We're hiring a Lead – Ops & Strategy to build and scale our support and service delivery from the ground up. You'll lead a team, design scalable processes, and bring technology (and AI where possible) into our workflows.

This role is ideal for someone who has led support ops in an early-stage SaaS company and is now ready to step up into a larger mandate — combining day-to-day execution with strategy and systems building.

Key Responsibilities:

- Lead Support & Service Teams: Build, coach, and manage associates handling customer queries, payroll, and employee services.
- Drive Customer Experience: Ensure every interaction is fast, empathetic, and accurate.
- Build Systems & Processes: Move away from manual work — implement scalable workflows, automation, and playbooks.
- Implement Technology: Own rollout and adoption of SaaS tools, ticketing, knowledge bases, and AI-based support agents.
- Operational Metrics: Track and improve CSAT, SLA adherence, resolution times, and payroll/service accuracy.
- Strategic Ops: Partner with leadership to identify bottlenecks, set priorities, and design systems that hold at 10x scale.

Requirements:

- 2–4 years of experience in support or operations, with at least some time in an early-stage SaaS company.
- Proven ability to lead teams — even small ones — and grow them.
- Strong process and systems thinking — can design, not just execute.
- Tech-savvy — hands-on with SaaS tools, ticketing, and automations.
- Bonus: Experience implementing AI-based support systems/agents.
- High empathy for customers, high ownership of outcomes.
- Ambition to grow into a senior operator/leader as the company scales.

Why Join Us?

- Be in-office at our Bengaluru hub, working closely with founders and leadership.
- Early leadership role — your systems will define how operations scale.
- Blend execution with strategy — own both the trenches and the playbook.
- Grow fast with a global HRTech/EOR startup solving a massive problem.

This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.

  • Lead - Ops & Strategy

    2 weeks ago

    Bengaluru, Karnataka, India Wisemonk Full time

    Job DescriptionJob Title: Lead - Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:Were hiring a Lead Ops & Strategy...

  • Lead - HR Ops & Strategy

    1 week ago

    Bengaluru, Karnataka, India Wisemonk Full time

    Job DescriptionJob Title: Lead - HR Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries handling payroll, compliance, and employee services at scale.Our mission: make cross-border hiring seamless and world-class.Role Overview:Were hiring a Lead HR Ops &...

  • Lead - HR Ops & Strategy

    2 weeks ago

    Bengaluru, Karnataka, India Wisemonk Full time

    Job Title: Lead - HR Ops & StrategyAbout Us:At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale. Our mission: make cross-border hiring seamless and world-class.Role Overview:We're hiring a Lead – HR Ops &...

  • Strategy & Ops Associate

    2 weeks ago

    Bengaluru, Karnataka, India Turing Portal Full time ₹ 70,000 - ₹ 1,20,000 per year

    About TuringBased in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding,...

  • Senior Analog IC Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India beBeeAnalog Full time US$ 1,50,000 - US$ 2,50,000

    Analog Design Manager Job Summary">We are seeking a seasoned Analog IC Design Manager to lead our team of experts in developing cutting-edge products for consumer electronics, mobile computing, and communications.">Key Responsibilities:">Direct and manage a team of analog designers, providing technical guidance and making strategic architectural decisions to...

  • Senior Analog IC Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India beBeeAnalog Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About the RoleAs a Senior Analog IC Design Lead, you will be responsible for driving innovation in consumer electronics, mobile computing, and communications. This is a unique opportunity to join our team and contribute to the development of cutting-edge products.Key ResponsibilitiesYou will lead an analog IC design team with product ownership and...

  • HR Operations

    2 weeks ago

    Bengaluru, Karnataka, India beBeeStrategy Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Lead - HR Ops & StrategyWe are seeking an accomplished HR professional to spearhead the development and execution of our company's human resources operations and strategy.Design, implement, and manage scalable workflows for onboarding, payroll, benefits, performance management, and compliance.

  • Lead - Strategy and Policy

    2 weeks ago

    Bengaluru, Karnataka, India Bharti Airtel Full time

    Job Description: Lead - Strategy and Policy Job Title: ManagerLocation: GurugramAbout the Role:At Airtel, the Lead – Strategy and Policy play a critical role at the intersection of regulation, business strategy, and policy advocacy. This is a high-impact role requiring a mix of creativity, analytical rigor, and a strong understanding of regulatory...

  • Planning and Ops Manager, SIMS

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    We are looking for a dynamic, organized and self-starting Planning and Ops Manager who can drive innovation, set up the processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. You will own operational performance of...

  • Lead Hardware Engineer

    1 day ago

    Bengaluru, Karnataka, India Siemens Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a Circuit Design Engineer – Analog / Low PowerLocation: Bangalore, India (On-site only)Experience: 5+ YearsType: Full-time, Remote/Hybrid – NAAbout the RoleWe are seeking a passionate and expert analog circuit designer to build next-generation hardware for industrial sensors and IIoT systems. You will work on low-power,...