Technical Support Analyst

4 days ago

Mohali, Punjab, India Eclerx Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Analyst

Description

Job Description: Outbound Voice – Analyst

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.

Key Responsibilities:

  1. Make outbound calls to customers to address reported technical issues.
  2. Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
  3. Provide clear and concise instructions to customers on troubleshooting steps.
  4. Guide customers through troubleshooting processes, ensuring they understand each step.
  5. Utilize various tools and resources to identify and resolve technical issues efficiently.
  6. Document all interactions and resolutions accurately in the customer database.
  7. Escalate unresolved issues to appropriate internal/external teams for further investigation.
  8. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
  9. Adhere to company policies and procedures at all times.

Requirements:

  1. Excellent communication skills, both verbal and written.
  2. Strong problem-solving abilities and attention to detail.
  3. Ability to remain calm and patient when dealing with frustrated customers.
  4. Technical aptitude and ability to quickly learn and understand new technologies.
  5. Previous experience in a technical support or customer service role is preferred.
  6. Familiarity with CRM software and call center technology is a plus.
  7. High school diploma or equivalent; additional technical certifications are a bonus.

Education: Bachelor's degree in any field is preferred.

  • Technical Business Analyst

    1 week ago

    Mohali, Punjab, India Innovative Incentives Rewards Pvt. Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Business AnalystChandigarh - Mohali / On SiteAbout usWe are building a world-class, microservices-based engagement platform that empowers brands to connect deeply with their consumers, influencers, and channel partners. As a full-stack loyalty and engagement company, our mission is to deliver real-world results through systems that are robust, scalable, and...

  • Technical Research Analyst

    1 week ago

    Mohali, Punjab, India Antier Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    About Antier SolutionsAntier Solutions is a leading blockchain consulting and development company, helping global enterprises and startups adopt Blockchain, DeFi, NFTs, Web3, and Metaverse technologies. We drive research-led innovation, combining deep technical expertise with a futuristic approach.We are looking forTechnical Research Analysts— freshM.Tech...

  • Technical Support Engineer

    1 week ago

    Mohali, Punjab, India Vertex Infosoft Solutions Pvt. Ltd Full time ₹ 1,70,000 - ₹ 2,50,000 per year

    About the Company:Incorporated in the year 1999, we have been providing quality Software Solutions and IT realted Technical services.Vertex Infosoft Solutions Pvt. Ltd. is registered with Software Technology Parks of India (STPI) as 100% Export oriented unit based at India. We provide Software products, Customized Software Development and Information...

  • Technical Support Executive

    7 days ago

    Mohali, Punjab, India INFLUX SERVICE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Technical Support ExecutiveExperience: 1–7 YearsLocation: Mohali (Remote)Employment Type: Full-timeJob Summary:We are seeking a skilled and customer-focused Technical Support Executive to provide support for Alex Roku international customers. The role involves troubleshooting technical issues related to Roku devices, streaming connectivity, and...

  • Technical Support Lead

    2 weeks ago

    Mohali, Punjab, India Americana Restaurants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Your ImpactIn this role, you will lead a team of technical support specialists to ensure exceptional service delivery for the ALMP platform. You will drive operational efficiency, resolve technical issues promptly, and enhance customer satisfaction through leadership, process improvements, and cross-functional collaboration.Your Role Will Include:Leading,...

  • Technical Support Executive

    1 week ago

    Mohali, Punjab, India Zouma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support ExecutiveLocation: Mohali (Bestech Business Towers, Sector 66)Shift Timing: 1:30 PM – 10:30 PM (UK Shift)About the Role:We are looking for a customer-focused and technically skilled Technical Support Executive to join our IT support team. The ideal candidate should have strong troubleshooting expertise, experience with...

  • Technical Support Executive

    2 days ago

    Mohali, Punjab, India Zouma Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Technical Support Executive – UK ShiftLocation: Mohali (Onsite)Shift Timing: UK Shift (1:30 PM – 10:30 PM IST)Experience: 2–5 yearsEducation: Graduate (Technical background preferred – BCA, B.Tech, B.Sc IT, etc.)About the Role:Join our dynamic Technical Support team, where every day brings a new challenge to solveWe're looking for tech-savvy,...

  • Technical Support Executive

    1 week ago

    Mohali, Punjab, India Apex One Full time ₹ 15,000 - ₹ 26,000 per year

    Job Title:Technical Support Executive Location:Sector 66, Phase 9, Mohali Employment Type:Full-Time Shift:Day Shift (Open to both Male & Female candidates) Salary:₹15,000 – ₹26,000 CTCAbout the Role:We are looking for dynamic and tech-savvy individuals to join our Technical Support team. As aTechnical Support Executive, you will be the first point of...

  • Technical Support Executive

    1 day ago

    Mohali, Punjab, India Alaric Ventures Pvt LTd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    DETAILED JOB DESCRIPTIONOrganization: Alaric VenturesLocation: Bestech Towers (Sector 66-Mohali)Position: Technical Helpdesk AdvisorExperience: FresherWhy to Join ALARIC VENTURESKnown as career builders and paymasters.Best and unbeatable benefits for the employees.Effective career and financial progression system.Most organic and friendly work...

  • Business Analyst

    1 week ago

    Mohali, Punjab, India Eminence Technology Full time ₹ 60,000 - ₹ 10,00,000 per year

    Job Title: Business Analyst – Post SalesJob Summary:We are looking for a detail-oriented and proactive Business Analyst (Post Sales) to bridge the gap between clients and technical teams after project onboarding. The ideal candidate will be responsible for gathering, analyzing, and documenting client requirements, ensuring seamless communication between...