Technical Support Lead
1 day ago
Your Impact
In this role, you will lead a team of technical support specialists to ensure exceptional service delivery for the ALMP platform. You will drive operational efficiency, resolve technical issues promptly, and enhance customer satisfaction through leadership, process improvements, and cross-functional collaboration.
Your Role Will Include:
Leading, mentoring, and motivating the technical support team to achieve performance goals.
Overseeing resolution of customer issues, escalations, and inquiries within SLA timelines.
Allocating resources to optimize productivity and meet service commitments.
Providing training, coaching, and guidance to enhance technical and customer service skills.
Identifying and implementing process improvements for greater efficiency.
Ensuring quality assurance standards are maintained in all support interactions.
Collaborating with product, engineering, and sales teams to address customer needs
What You Bring:
Proven leadership experience in technical support operations. Americana Internal
Strong troubleshooting skills for software, hardware, and network issues.
Proficiency in SQL and Microsoft Office applications.
Excellent communication and interpersonal skills for engaging with customers and teams.
Knowledge of ITIL principles and best practices in support operations.
Experience Required: 5+ years in technical support, with at least 1 year in a leadership role.
Educational Qualification: bachelors or master's degree in computer science, Information Technology, or a related field
-
Technical Support Lead
4 weeks ago
Mohali, Punjab, India Americana Restaurants Full timeTechnical Support Lead – ALMP Platform About Americana Restaurants International PLC Americana Restaurants International PLC is a pioneering force in the MENA region and Kazakhstan's Out-of-Home Dining industry, and ranks among the world's leading operators of Quick Service Restaurants (QSR) and casual dining establishments. With an extensive portfolio...
-
Technical Lead
6 days ago
Mohali, Punjab, India APPWRK IT Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title:Technical Lead / ArchitectLocation:MohaliExperience:8+ YearsEmployment Type:Full-TimeCompany Profile:APPWRK IT Solutions Pvt. Ltd.is an India-based IT Service Provider founded in the year 2012, intent on associating with the right people at the right place to achieve the best possible results. Since 2012, APPWRK IT Solutions has been continuously...
-
Technical Lead
6 days ago
Mohali, Punjab, India APPWRK IT SOLUTIONS Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Technical Lead / ArchitectLocation: MohaliExperience: 8+ YearsEmployment Type: Full-TimeCompany Profile : APPWRK IT Solutions Pvt. Ltd. is an India-based IT Service Provider founded in the year 2012, intent on associating with the right people at the right place to achieve the best possible results. Since 2012, APPWRK IT Solutions has been...
-
Technical Lead
3 weeks ago
Mohali, Punjab, India Success Pact Consulting Pvt Ltd Full timeResponsibilities : - Lead scalable front-end development using Vue.js, Vuex, Vue Router, and Composition API.- Define component structure, modular code, and state management best practices.- Apply deep knowledge of ES6+ features, async programming, and modularization.- Mentor the team on advanced JS concepts and effective Vue.js usage.- Work with designers...
-
Senior Technical Lead
1 day ago
Mohali, Punjab, India Orbit & Skyline Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole & ResponsibilitiesLead and actively contribute to the architecture, design, and end-to-end implementation of scalable software and system solutions.Collaborate with cross-functional engineering teams to define technical requirements and deliver quality outcomes.Guide and mentor junior developers to foster a culture of innovation and continuous...
-
Technical Lead
1 day ago
Mohali, Punjab, India Sphere Global Solutions Full time ₹ 8,00,000 - ₹ 25,00,000 per yearResponsibilities:* Design technical solutions using MS Cloud, Active Directory & Linux.* Collaborate with cross-functional teams on project delivery.* Ensure compliance with industry standards and best practices.Health insuranceProvident fund
-
15h Left Technical Support Engineer
2 weeks ago
Mohali, Punjab, India XenonStack Full timeJob DescriptionResearch and identify solutions to Technical issues.Manages day-to-day Incident and Service requests. Responsible to manage the Service Desk email box and assign emails to appropriate department. Ensure that complaints should be resolved on time.Provides ticket status to resources as needed. Provide technical support, account integration,...
-
Urgent Search: Technical Support Engineer
3 weeks ago
Mohali, Punjab, India Quark Full timeWhy Quark Software At Quark we ve been revolutionizing graphic design digital publishing and content automation since 1981 With over four decades of expertise we empower organizations to master their content lifecycle through cutting-edge design automation and intelligence Our software solutions enable customers to create manage publish and...
-
Company Secretary-Client Legal Technical Support
2 weeks ago
Mohali, Punjab, India Trustdeed Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob descriptionCompany Secretary / SMSF Accountant / Tax Accountant- Client Legal Technical SupportChandigarh OfficeYOU MUST BE IN CHANDIGARH / MOHALI TO APPLY FOR THIS POSITION - 5 AM StartWe are a leading Online SMSF Trust Deed setup and Company Formation (Over a day) platform.We set up over 200 online legal documents every day for our 4,000 Australian...
-
Technical Research Analyst
2 weeks ago
Mohali, Punjab, India Antier Solutions Full timeJob DescriptionAbout Antier SolutionsAntier Solutions is a leading blockchain consulting and development company, helping global enterprises and startups adopt Blockchain, DeFi, NFTs, Web3, and Metaverse technologies. We drive research-led innovation, combining deep technical expertise with a futuristic approach.We are looking for Technical Research Analysts...
