Technical Support Lead

6 days ago

Mohali, Punjab, India Americana Restaurants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Your Impact

In this role, you will lead a team of technical support specialists to ensure exceptional service delivery for the ALMP platform. You will drive operational efficiency, resolve technical issues promptly, and enhance customer satisfaction through leadership, process improvements, and cross-functional collaboration.

Your Role Will Include:

  1. Leading, mentoring, and motivating the technical support team to achieve performance goals.

  2. Overseeing resolution of customer issues, escalations, and inquiries within SLA timelines.

  3. Allocating resources to optimize productivity and meet service commitments.

  4. Providing training, coaching, and guidance to enhance technical and customer service skills.

  5. Identifying and implementing process improvements for greater efficiency.

  6. Ensuring quality assurance standards are maintained in all support interactions.

  7. Collaborating with product, engineering, and sales teams to address customer needs

What You Bring:

  1. Proven leadership experience in technical support operations. Americana Internal

  2. Strong troubleshooting skills for software, hardware, and network issues.

  3. Proficiency in SQL and Microsoft Office applications.

  4. Excellent communication and interpersonal skills for engaging with customers and teams.

  5. Knowledge of ITIL principles and best practices in support operations.

  6. Experience Required: 5+ years in technical support, with at least 1 year in a leadership role.

  7. Educational Qualification: bachelors or master's degree in computer science, Information Technology, or a related field

  • Technical Support Lead

    2 days ago

    Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionLocation:Mohali Sector 74Key ResponsibilitiesA. IT Asset ManagementMaintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)Tag, track, and record allocation and decommissioning of IT assetsEnsure timely procurement, configuration, and disposal of IT equipmentConduct regular audits and...

  • Technical Lead

    2 weeks ago

    Mohali, Punjab, India APPWRK IT Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title:Technical Lead / ArchitectLocation:MohaliExperience:8+ YearsEmployment Type:Full-TimeCompany Profile:APPWRK IT Solutions Pvt. Ltd.is an India-based IT Service Provider founded in the year 2012, intent on associating with the right people at the right place to achieve the best possible results. Since 2012, APPWRK IT Solutions has been continuously...

  • Technical Lead

    2 weeks ago

    Mohali, Punjab, India APPWRK IT SOLUTIONS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Technical Lead / ArchitectLocation: MohaliExperience: 8+ YearsEmployment Type: Full-TimeCompany Profile : APPWRK IT Solutions Pvt. Ltd. is an India-based IT Service Provider founded in the year 2012, intent on associating with the right people at the right place to achieve the best possible results. Since 2012, APPWRK IT Solutions has been...

  • Information Technology Technical Support

    4 days ago

    Mohali, Punjab, India Sphere Global Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the RoleSphere Global Solutions is seeking a highly skilled and motivatedTeam Lead (Managed IT Services)to oversee and coordinate the delivery of operating system patching, security updates, and enterprise application support for our customers. The role requires hands-on technical expertise across Microsoft Windows, Linux, and macOS platforms, combined...

  • Technical Support Executive

    4 hours ago

    Mohali, Punjab, India INFLUX SERVICE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Technical Support ExecutiveExperience: 1–7 YearsLocation: Mohali (Remote)Employment Type: Full-timeJob Summary:We are seeking a skilled and customer-focused Technical Support Executive to provide support for Alex Roku international customers. The role involves troubleshooting technical issues related to Roku devices, streaming connectivity, and...

  • Technical Support Executive

    2 days ago

    Mohali, Punjab, India Zouma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support ExecutiveLocation: Mohali (Bestech Business Towers, Sector 66)Shift Timing: 1:30 PM – 10:30 PM (UK Shift)About the Role:We are looking for a customer-focused and technically skilled Technical Support Executive to join our IT support team. The ideal candidate should have strong troubleshooting expertise, experience with...

  • Technical Support Executive

    2 days ago

    Mohali, Punjab, India Apex One Full time ₹ 15,000 - ₹ 26,000 per year

    Job Title:Technical Support Executive Location:Sector 66, Phase 9, Mohali Employment Type:Full-Time Shift:Day Shift (Open to both Male & Female candidates) Salary:₹15,000 – ₹26,000 CTCAbout the Role:We are looking for dynamic and tech-savvy individuals to join our Technical Support team. As aTechnical Support Executive, you will be the first point of...

  • Technical Support Specialist

    1 week ago

    Mohali, Punjab, India Roundglass Foundation Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Position Title:Senior Associate, Technical SupportLocation:Mohali, PunjabPosition Type:Full TimeWho we are:Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier, and more...

  • Project And Technical Lead

    5 hours ago

    Mohali, Punjab, India Beyond Root Technology Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking an experienced Technical Project Manager (TPM) to lead the planning, execution, and delivery of complex technical projectsApply here -Contact

  • Sales Team Lead

    2 days ago

    Mohali, Punjab, India Unique Support & Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead, motivate, & manage a pool of Internet Sales Executives to achieveindividual & team sales targets. Allocate leads, monitor follow-ups, & ensure timely closure of salesTrack team performance through CRM systems, dashboards, & daily reporting. Required Candidate profileMust have CRM systems experience.Must have excellent communication skills