Technical Support Lead

4 days ago

Mohali, Punjab, India Sphere Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

Location:
Mohali Sector 74

Key Responsibilities

A. IT Asset Management

  • Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)
  • Tag, track, and record allocation and decommissioning of IT assets
  • Ensure timely procurement, configuration, and disposal of IT equipment
  • Conduct regular audits and asset lifecycle reviews

B. Office 365 Administration

  • Manage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune
  • Create and manage user accounts, distribution groups, and shared mailboxes
  • Enforce security policies and handle data loss prevention (DLP) configurations
  • Monitor licence usage and recommend cost-optimisation where possible

C. End-User Support

  • Provide first and second-line IT support to all office staff (hardware/software issues)
  • Troubleshoot Windows-based systems, printer issues, network connectivity problems, and common business application faults
  • Support employee onboarding and offboarding (device setup, access provisioning, account closure)
  • Train users on basic tech hygiene and IT security best practices

D. Networking & Infrastructure

  • Manage LAN/WiFi connectivity and escalate to providers when necessary
  • Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed
  • Monitor uptime and performance of the office internet and troubleshoot outages
  • Ensure patching and antivirus systems are current and monitored

E. Compliance & Security

  • Enforce endpoint security standards including antivirus, firewall, and device encryption
  • Maintain software licensing compliance and ensure all installations are authorised
  • Support internal IT security audits and recommend improvements
  • Ensure backups (local/cloud) are running and recoverable

F. Required Skills & Experience

  • Minimum 5-10 years of hands-on experience in IT support or infrastructure management
  • Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint)
  • Solid knowledge of Windows OS and desktop/laptop troubleshooting
  • Familiarity with Active Directory, DNS, DHCP, and IP networking
  • Experience with remote support tools (e.g. AnyDesk, TeamViewer, Microsoft Remote Desktop)
  • Ability to manage IT assets and document procedures effectively
  • Excellent communication and stakeholder management skills
  • Experience with small office network setups preferred

G. Desirable Skills

  • Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager
  • Understanding of basic scripting or automation tools (PowerShell)
  • Experience supporting hybrid work environments (VPN, remote desktop)
  • ITIL certification or exposure to structured ticketing and service delivery models

H. Personal Attributes

  • Proactive, self-motivated and able to work independently
  • Detail-oriented with strong organisational skills
  • Able to explain technical concepts in simple, user-friendly terms
  • Calm under pressure and responsive to urgent issues
  • A team player willing to roll up their sleeves and get things done

  • Technical Support Lead

    5 days ago

    Mohali, Punjab, India Americana Restaurants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Your ImpactIn this role, you will lead a team of technical support specialists to ensure exceptional service delivery for the ALMP platform. You will drive operational efficiency, resolve technical issues promptly, and enhance customer satisfaction through leadership, process improvements, and cross-functional collaboration.Your Role Will Include:Leading,...

  • Technical Lead

    1 week ago

    Mohali, Punjab, India APPWRK IT Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title:Technical Lead / ArchitectLocation:MohaliExperience:8+ YearsEmployment Type:Full-TimeCompany Profile:APPWRK IT Solutions Pvt. Ltd.is an India-based IT Service Provider founded in the year 2012, intent on associating with the right people at the right place to achieve the best possible results. Since 2012, APPWRK IT Solutions has been continuously...

  • Technical Lead

    1 week ago

    Mohali, Punjab, India APPWRK IT SOLUTIONS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Technical Lead / ArchitectLocation: MohaliExperience: 8+ YearsEmployment Type: Full-TimeCompany Profile : APPWRK IT Solutions Pvt. Ltd. is an India-based IT Service Provider founded in the year 2012, intent on associating with the right people at the right place to achieve the best possible results. Since 2012, APPWRK IT Solutions has been...

  • Information Technology Technical Support

    3 days ago

    Mohali, Punjab, India Sphere Global Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the RoleSphere Global Solutions is seeking a highly skilled and motivatedTeam Lead (Managed IT Services)to oversee and coordinate the delivery of operating system patching, security updates, and enterprise application support for our customers. The role requires hands-on technical expertise across Microsoft Windows, Linux, and macOS platforms, combined...

  • Technical Support Executive

    1 day ago

    Mohali, Punjab, India Zouma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support ExecutiveLocation: Mohali (Bestech Business Towers, Sector 66)Shift Timing: 1:30 PM – 10:30 PM (UK Shift)About the Role:We are looking for a customer-focused and technically skilled Technical Support Executive to join our IT support team. The ideal candidate should have strong troubleshooting expertise, experience with...

  • Technical Support Executive

    1 day ago

    Mohali, Punjab, India Apex One Full time ₹ 15,000 - ₹ 26,000 per year

    Job Title:Technical Support Executive Location:Sector 66, Phase 9, Mohali Employment Type:Full-Time Shift:Day Shift (Open to both Male & Female candidates) Salary:₹15,000 – ₹26,000 CTCAbout the Role:We are looking for dynamic and tech-savvy individuals to join our Technical Support team. As aTechnical Support Executive, you will be the first point of...

  • Technical Lead

    4 weeks ago

    Mohali, Punjab, India Success Pact Consulting Pvt Ltd Full time

    Responsibilities : - Lead scalable front-end development using Vue.js, Vuex, Vue Router, and Composition API.- Define component structure, modular code, and state management best practices.- Apply deep knowledge of ES6+ features, async programming, and modularization.- Mentor the team on advanced JS concepts and effective Vue.js usage.- Work with designers...

  • Sales Team Lead

    1 day ago

    Mohali, Punjab, India Unique Support & Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead, motivate, & manage a pool of Internet Sales Executives to achieveindividual & team sales targets. Allocate leads, monitor follow-ups, & ensure timely closure of salesTrack team performance through CRM systems, dashboards, & daily reporting. Required Candidate profileMust have CRM systems experience.Must have excellent communication skills

  • Senior Technical Lead

    5 days ago

    Mohali, Punjab, India Orbit & Skyline Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & ResponsibilitiesLead and actively contribute to the architecture, design, and end-to-end implementation of scalable software and system solutions.Collaborate with cross-functional engineering teams to define technical requirements and deliver quality outcomes.Guide and mentor junior developers to foster a culture of innovation and continuous...

  • Technical Support Executive

    3 days ago

    Mohali, Punjab, India Apex 1 team Full time ₹ 1,80,000 - ₹ 3,12,000 per year

    Walk-In Drive for Technical Support Executive HiringDate: 6th oct to 11 OctLocation: MohaliInterview Timings: 11:00 AM - 2:00 PMSalary Range: ₹15,000 - ₹26,000 CTCShift Timing: Day shift for both girls and boysEligibility Criteria:Educational Qualifications:B.Tech, BCA, B.Sc IT, BE, or Polytechnic diploma (after 12th)Don't miss this opportunity to start...