Technical Business Analyst

Business Analyst

Chandigarh - Mohali / On Site

About us

We are building a world-class, microservices-based engagement platform that empowers brands to connect deeply with their consumers, influencers, and channel partners. As a full-stack loyalty and engagement company, our mission is to deliver real-world results through systems that are robust, scalable, and market-tested.

Our platform powers:

• End-to-end Customer and Channel Loyalty Programs
• Influencer Engagement, Consumer Campaigns, and Reward Fulfilment
• Real-time Data Analytics, CRM integrations, and Personalized Experiences
• All Supported by Seamless Orchestration Across Technology, Communication, Program Management, and Field Execution

If you're looking to make an impact on a product that drives loyalty, advocacy, and scalable engagement, this is the opportunity to be part of that journey — from the inside out.

About the Role

We are looking for a proactive, detail-oriented, and strategic Business Analyst (BA) to drive the success of high-impact digital projects. In this role, you won't just act as a liaison—you'll own the business side of the project, from requirement gathering and stakeholder alignment to ensuring successful delivery in collaboration with technical and product teams.

As a BA, you will be expected to take initiative, drive clarity, and maintain control over workflows and expectations. You will work closely with TPMs, Solution Architects, Developers, and Clients to ensure that business objectives are delivered with precision, traceability, and measurable success.

Key Responsibilities

Project Leadership , Ownership Stakeholder Engagement

• Take end-to-end ownership of the business roadmap, aligning goals, scope, and delivery timelines.
• Drive clarity, pace, and coordination across technical, QA, and stakeholder teams.
• Ensure the business case is clearly defined, tracked, and delivered as committed.
• Serve as the single point of contact for business requirement discussions and follow-ups.
• Understand client business models, workflows, and objectives to propose efficient and scalable solutions.
• Build trust with stakeholders by offering structured problem resolution and timely communication.

Requirement Gathering, Documentation Workflow Design & Validation

• Conduct stakeholder interviews, workshops, and discovery sessions to extract well-defined and validated requirements.
• Prepare and maintain high-quality documentation including Business Requirement Documents (BRDs), Functional Specifications, Use Cases, Acceptance Criteria, and Change Logs—ensuring each document is accurate, complete, and version-controlled.
• Structure documentation to anticipate edge cases, dependencies, and exception flows—with an unwavering focus on detail, consistency, and traceability.
• Maintain requirement traceability throughout the development lifecycle and ensure updates are promptly reflected across all artifacts.
• Translate business requirements into clear, logical workflows and data models.
• Support wireframes and prototypes using tools like Figma, Miro, or Balsamiq.
• Coordinate with QA teams to ensure coverage of all business scenarios during testing.

Cross-Functional Alignment & Execution Support

• Partner with TPMs to monitor milestones, dependencies, and blockers across teams.
• Define and track success metrics, KPIs, and SLA adherence for every major initiative.
• Participate in sprint planning, backlog grooming, stand-ups, and retrospectives to ensure business continuity and progress tracking.

Required Skills and Competencies

Documentation & Process Precision

• Strong command over documentation standards, with meticulous attention to detail in structuring flows, edge cases, and change logs.
• Ability to anticipate gaps and proactively structure requirement clarity to reduce downstream issues.
• Ability to break down complex business scenarios into logical, actionable solutions.
• Skilled in process modelling, impact analysis, root cause identification, and workflow optimization.

Product & Technical Acumen

• Familiarity with API flows, databases, data modelling, and non-functional requirements.
• Understanding of Agile development, MVP strategy, and release planning in SDLC environments.
• Proficiency in JIRA, Confluence, Excel, and tools for visual process representation.

Communication & Leadership

• Clear, concise communication with both business and technical stakeholders.
• Ability to influence without authority and drive consensus across conflicting priorities.
• High emotional intelligence and ownership mindset to lead delivery through collaboration.

Eligibility & Experience

• Bachelor's or Master's degree in Business Administration, Information Systems, Engineering, or a related field.
• 4–7 years of experience in a Business Analyst role, preferably within tech, digital, or product-led environments.
• Demonstrated ability to own, lead, and drive business objectives across cross-functional delivery teams.
• A strong sense of structure, urgency, and ownership—coupled with curiosity and a growth mindset.

This isn't just another Business Analyst role — it's an opportunity to be at the forefront of building a world-class engagement platform that's transforming how brands connect with their ecosystem. You'll work alongside passionate professionals, contribute to real-world solutions, and help shape a product that's already making an impact across industries.

If you have a sharp eye for detail, a deep understanding of business and technology, and a desire to lead with clarity and purpose — we'd love to have you on board. Come join us on this journey of building, scaling, and innovating — one meaningful engagement at a time.

Send Applications / Question to :-

Job Type: Full-time

Pay: ₹600, ₹800,000.00 per year

Benefits:

• Health insurance

Ability to commute/relocate:

• Sohana, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Business analysis: 4 years (Required)

Location:

• Sohana, Mohali, Punjab (Required)

Work Location: In person