Collection Executive

24 hours ago

Noida Sector Noida Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Job Summary

We are seeking a detail-oriented and proactive Collection Executive to join our team in

the EdTech sector. The role involves managing and monitoring outstanding dues,

following up with students/parents/institutions, ensuring timely fee collections, and

maintaining healthy customer relationships while adhering to organizational policies.

Key Responsibilities:

● Contact students, parents, and institutions via phone, email, or in-person visits to

follow up on pending payments.

● Ensure timely fee collection in line with company policies and monthly targets.

● Accurately maintain records of interactions, payment commitments, and

follow-ups in the system/CRM.

● Address and resolve queries related to payments, receipts, or invoices.

● Handle calls politely and maintain an authentic, professional tone.

● Understand student needs, resolve concerns, and provide appropriate solutions.

● Manage high call volumes efficiently while ensuring quality communication.

● Communicate information clearly with a customer-focused and professional

approach.

● Build and maintain positive customer relationships.

● Record details of conversations in spreadsheets and maintain an updated database.

● Demonstrate excellent communication and active listening skills with strong

command of the English language.

● Exhibit strong multitasking, time management, and target-oriented abilities.

● Achieve individual targets while contributing to overall team goals.

Job Types: Full-time, Permanent

Pay: ₹18, ₹22,000.00 per month

Ability to commute/relocate:

  • Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Collection/Recovery Sales: 1 year (Required)

Work Location: In person

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