Associate Manager

1 day ago

Bangalore North Rural Karnataka, India GoKhana Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities
Audit & Compliance:

  • Oversee the execution of FSSAI-mandated audits and internal HSEQ audits across kitchens, catering units, and live operations.
  • Review, analyze, and approve audit reports submitted by the HSEQ team; ensure timely submission to stakeholders.
  • Drive closure of non-conformities (NCs) through effective corrective and preventive actions.
  • Ensure regulatory compliance with FSS Act, ISO 22000/FSSC 22000, HACCP, and other client/industry standards.

Food Safety & Quality Management

  • Lead the implementation and monitoring of FSMS across vendor kitchens and sites.
  • Ensure vendor partners maintain sanitation, hygiene, and allergen management protocols.
  • Drive initiatives to reduce customer complaints by establishing robust hazard control processes.
  • Support incident management through root cause analysis (RCA), investigations, and CAPA implementation.

Training & Development

  • Develop and manage the annual HSEQ training calendar.
  • Conduct/oversee training sessions for staff and vendor teams on Food Safety, HACCP, ISO 22000, and hygiene practices.
  • Build awareness on new regulatory updates, quality standards, and best practices.

Client & Stakeholder Management

  • Act as the primary point of contact for clients on HSEQ-related queries and audits.
  • Support business mobilization of new sites, ensuring all HSEQ processes are implemented before go-live.
  • Work with cross-functional teams (Operations, Procurement, Vendor Management) to align on HSEQ objectives.

Team Leadership & Reporting

  • Supervise and mentor HSEQ executives and auditors in the region.
  • Track and report monthly audit results, incident trends, and training effectiveness to senior management.
  • Provide strategic input on continuous improvement initiatives in HSEQ systems.

RequirementsEducational Qualification & Certifications

  • Bachelor's Degree in Food Science & Technology, Microbiology, Hotel Management, or Catering Technology.
  • Preferred: Postgraduate degree / diploma in Quality, Food Safety, or related field.
  • Lead Auditor certification in ISO 22000 / FSSC mandatory).
  • Certified Internal Auditor on ISO 22000 / HACCP.

*Knowledge & Skills:*

  • Strong knowledge of FSS Act, ISO 22000, HACCP, FSSC 22000, and other relevant regulations.
  • Expertise in Food Safety, Quality Management Systems, Allergen Management, Sanitation, and Hygiene Practices.
  • Analytical skills for RCA, CAPA planning, and trend analysis.
  • Excellent client-facing, communication, and stakeholder management skills.
  • Ability to lead teams, manage multiple sites, and drive standardization across operations.

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