Vendor Management Associate

1 day ago

Bangalore Karnataka, India Laundryheap Full time

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry We pick up clean deliver within 24 hours with the service currently being available in 14 markets around the globe After a successful start we are now ready to grow our young and dynamic team even further and continue our international expansion The Role As a Partner Operations Associate you will play a key role in supporting and improving the performance of our partner facilities across regions Reporting to the Compliance Manager you ll be responsible for ensuring smooth day-to-day operations resolving partner issues and helping drive quality consistency and scalability within our partner network Key Responsibilities include but are not limited to Oversee daily operations to ensure consistent high-quality output from partner facilities Manage the onboarding and offboarding process for partners ensuring alignment with our standards Conduct regular virtual check-ins and reviews to track progress provide support and reinforce expectations Monitor KPIs and partner performance ensuring operational targets are consistently met Coordinate with internal teams e g Regional Ops Associates to support order processing flow inventory management and admin tasks Resolve partner issues and manage escalations efficiently to avoid service disruptions Lead monthly performance reviews with facilities covering capacity complaints payments quality and audit outcomes Identify training needs for new and existing partners and ensure performance standards are maintained Contribute to cross-functional initiatives process improvements and sourcing strategies Skills Requirements Strong communication and relationship management skills Good analytical ability able to interpret data and present clear insights Highly organised proactive and detail-oriented Ability to multitask and stay focused in a fast-paced environment Strong sense of ownership accountability and adaptability Preferred Experience Familiarity with CRMs BI tools or Google Data Studio Exposure to international operations or B2B commercial processes 2 years in a high-growth operations-focused role laundry dry cleaning industry experience is a plus Language Skills good to have French Spanish Hindi Urdu Arabic Bengali Work Schedule 5 days a week 2 week-offs based on rota 9-hour shifts 8 working hours 1-hour break Rotational shift timings including night shifts Office-based role in Bengaluru Why Join Us Laundryheap offers a fast-paced collaborative environment where you can take ownership grow your skills and contribute to real impact from day one If you re looking to build your career in operations and be part of a supportive and ambitious team we d be excited to work with you

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