Technical Product Support Specialist I

1 week ago

Bengaluru, Karnataka, India Sabre Corporation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Service And Support General Job Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role And Responsibilities

  • Customer service includes communication via telephone, email, chat or through other social media platforms
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
  • Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
  • Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
  • Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
  • Interact with customer and functional organizations to develop specifications for content of courses
  • Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services

  • Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:

  • product support specialist

  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications And Education Requirements

  • Minimum High School diploma, University student or graduate. Technical experience strongly desired
  • Demonstrates good time management and priority setting skills
  • Demonstrates effective teamwork skills
  • Demonstrates ability to work under pressure and handling complexity
  • Proficient English and Spanish written and oral communication skills
  • Must be organized, able to multi-task and work in all areas as needed
  • Proven analytical and troubleshooting skills
  • Excellent customer service skills
  • Travel Industry background is desired
  • Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) is desired
  • ITIL/ XML/ SQL/ API Programming is desired
  • Experience using Salesforce CRM tool

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeData Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.Key Responsibilities:Technical Expertise:Experience in ETL applications, SQL, and one of the following relational databases: MySQL, Oracle, Postgres, or SQL Server.Programming Knowledge:Good understanding of Python programming concepts.Operating...

  • Technical Support Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 5,00,000 - ₹ 10,00,000

    Transform Your Career with a Job in Technical SupportTech support specialists play a vital role in ensuring the smooth operation of complex systems and applications. As a technical support specialist for Google Workspace, you will be responsible for resolving issues and providing assistance to users.Key Responsibilities:Resolve user issues through prompt and...

  • Loan IQ Technical Support Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Loan IQ Product Support SpecialistThe Senior Loan IQ Product Support Specialist will be responsible for providing technical and functional support for the Loan IQ product. The ideal candidate will have a deep understanding of the Loan IQ database schema and entity relationships.Main Responsibilities:To provide high-quality technical support to...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistThe company is at the forefront of revolutionizing the restaurant industry with technology. This is an opportunity to be part of a dynamic team that is changing the face of consumer services.Job Description:This full-time on-site role involves providing technical support and troubleshooting desktop computers, printers,...

  • Technical Support Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide exceptional technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction.Responsibilities:Respond to support requests in a timely and effective manner.Diagnose complex issues and...

  • Technical Support Specialist L2

    6 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

    Job Title: Technical Support Specialist L2Overview:We are seeking a skilled and experienced Technical Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about providing exceptional technical support to clients.As a Technical Support Specialist, you will be responsible for troubleshooting and resolving...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeFreightSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance and resolving complex issues related to freight pay systems and ERP platforms.Key Responsibilities: Provide technical support and resolve issues related to freight...

  • Technical Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Support Specialist RoleObjective: To obtain a customer support specialist role in an IT company where I can utilize my technical knowledge and skills to provide exceptional support to customers.Key ResponsibilitiesDeliver first-class technical assistance to clients via various communication channels, including phone, email, and chat.Analyze and...

  • Customer Support Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Support Solutions SpecialistWe are seeking a highly skilled and detail-oriented Support Solutions Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Technical Support: Diagnose and resolve Windows applications issues efficiently and...

  • Focused Services Technical Support Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeExpert Full time ₹ 27,50,000 - ₹ 32,50,000

    Job TitleFocused Services Technical Support ExpertAbout the RoleWe are seeking a highly skilled and experienced technical support expert to join our team. As a key member of our Focused Services team, you will provide advanced-level technical assistance to top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to...