
Technical Product Support Specialist I
1 week ago
Service And Support General Job Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role And Responsibilities
- Customer service includes communication via telephone, email, chat or through other social media platforms
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
- Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
- Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
- Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
- Interact with customer and functional organizations to develop specifications for content of courses
- Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
product support specialist
- systems integration engineer
- technical support
- customer service
- customer training
- sales support
Qualifications And Education Requirements
- Minimum High School diploma, University student or graduate. Technical experience strongly desired
- Demonstrates good time management and priority setting skills
- Demonstrates effective teamwork skills
- Demonstrates ability to work under pressure and handling complexity
- Proficient English and Spanish written and oral communication skills
- Must be organized, able to multi-task and work in all areas as needed
- Proven analytical and troubleshooting skills
- Excellent customer service skills
- Travel Industry background is desired
- Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) is desired
- ITIL/ XML/ SQL/ API Programming is desired
- Experience using Salesforce CRM tool
-
Support Specialist I, Customer Support
2 days ago
Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...
-
Support Specialist I, Customer Support
2 days ago
Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts...
-
Support Specialist I, Customer Support
2 days ago
Bengaluru, Karnataka, India Vimeo Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...
-
Customer Support Specialist I
1 week ago
Bengaluru, Karnataka, India EagleView Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout Us:Eagleview, is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction,...
-
Technical Support Specialist
1 week ago
Bengaluru, Karnataka, India Curriculum Associates Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAt Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences...
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India Opentext Full time ₹ 1,04,000 - ₹ 1,30,878 per yearYOUR IMPACT:Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical...
-
Production Support Specialist
1 week ago
Bengaluru, Karnataka, India Pradeepit Global Consulting Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per yearMapleWave Production Support Specialist MapleWave Production Support Specialist Experience : 5 to 8 years Responsibilities:Responding to customer support tickets and inquiries regarding Maplewave software Diagnosing and resolving technical issues related to system functionality, data integrity, and user access Performing system upgrades and...
-
Digital Production Specialist I
3 hours ago
Bengaluru, Karnataka, India Kaplan Full time ₹ 40,00,000 - ₹ 80,00,000 per yearJob Title Digital Production Specialist I (Hybrid)Job DescriptionFor more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a...
-
Technical Support Specialist
2 days ago
Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Summary:As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively.Key Responsibilities:Respond to customer inquiries via...
-
Technical Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full timeCompany Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...