Technical Product Support Specialist I

1 week ago


Bengaluru, Karnataka, India Sabre Corporation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Service And Support General Job Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role And Responsibilities

  • Customer service includes communication via telephone, email, chat or through other social media platforms
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
  • Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
  • Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
  • Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
  • Interact with customer and functional organizations to develop specifications for content of courses
  • Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
  • Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:

  • product support specialist

  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications And Education Requirements

  • Minimum High School diploma, University student or graduate. Technical experience strongly desired
  • Demonstrates good time management and priority setting skills
  • Demonstrates effective teamwork skills
  • Demonstrates ability to work under pressure and handling complexity
  • Proficient English and Spanish written and oral communication skills
  • Must be organized, able to multi-task and work in all areas as needed
  • Proven analytical and troubleshooting skills
  • Excellent customer service skills
  • Travel Industry background is desired
  • Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) is desired
  • ITIL/ XML/ SQL/ API Programming is desired
  • Experience using Salesforce CRM tool


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