Production Support Specialist

9 hours ago


Bengaluru, Karnataka, India Pradeepit Global Consulting Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

MapleWave Production Support Specialist

MapleWave Production Support Specialist

Experience : 5 to 8 years

Responsibilities:

  • Responding to customer support tickets and inquiries regarding Maplewave software
  • Diagnosing and resolving technical issues related to system functionality, data integrity, and user access
  • Performing system upgrades and patching to ensure users are on the latest version
  • Monitoring system performance and proactively identifying potential issues
  • Providing user training and guidance on best practices for using Maplewave features
  • Collaborating with development teams to report bugs and suggest improvements

Key Technical Requirements:

  • 5-8 years of support experience in the Telecom domain
  • Strong understanding of Inventory process flow and POS systems, specifically MapleWave Transact
  • Proficiency in UNIX and MySQL
  • Experience with OpenShift cluster-based architecture
  • Skilled in issue tracking and driving resolution across multiple teams and vendors
  • Extensive experience using Remedy for issue management

Additional Requirements:

  • Strong communication skills with customer-facing experience
  • Willingness to travel for short or long-term assignments
Experience LevelSenior Level

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