
Customer Relationship Manager
3 days ago
1. Registrations and Customer Follow Ups
Handle all the bookings done by the sales team in the most efficient and successful manner. Ensure the complete follow-up and customer satisfaction are maintained up until the registrations are positively completed.
2. CRM System Implementation & Optimization
· Select, implement, and customize CRM systems to meet organizational needs.
· Assess existing setups and recommend improvements or new platforms based on industry best practices.
· Optimize workflows to ensure seamless integration with sales and marketing activities.
- Data Organization & Maintenance
· Maintain accurate and up-to-date customer information.
· Ensure quick accessibility to client history, preferences, and interaction records.
· Apply best practices for data entry and organization to deliver reliable insights.
- Workflow Development & Automation
· Design and automate workflows to streamline repetitive administrative tasks.
· Set up reminders, follow-up sequences, and data entry protocols to boost efficiency.
- Sales & Marketing Alignment
· Create reporting systems and processes that align sales and marketing teams.
· Enable targeted campaigns and data-driven prioritization of leads.
- Data Analysis & Strategic Insights
· Analyze CRM data to identify trends, sales cycles, and engagement patterns.
· Provide actionable insights to support strategic decision-making.
- Team Communication & Training
· Train and support team members in effective CRM usage.
· Ensure clarity and consistency in CRM-related processes across departments.
- Data Security & Compliance
· Implement access controls and safeguards to protect sensitive customer data.
· Ensure compliance with relevant data protection regulations.
- Regulatory Liaison & Approvals
· Coordinate with government offices, municipal bodies, development authorities, RERA offices, revenue departments, and utility providers to secure necessary approvals.
· Obtain licenses, permits, NOCs, and other clearances related to land acquisition, construction, and occupancy.
· Ensure adherence to all real estate laws, building codes, and environmental regulations.
- Documentation & Compliance Management
· Prepare and submit applications, proposals, and reports to authorities.
· Maintain accurate records of correspondence, approvals, and legal documentation.
· Monitor and communicate changes in relevant real estate regulations.
- Relationship Management with Authorities
· Build and maintain relationships with stakeholders in government and semi-government bodies.
· Represent the company in official meetings and negotiations.
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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