Customer Support Executive

2 days ago

Chennai Tamil Nadu, India GST Manager Full time

**About Us**

**The Role**
We are seeking a **Customer Support Executive** to join our team in **Chennai**. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams.
- Strong organizational skills
- Excellent communication abilities
- A knack for multitasking

**Key Responsibilities**
- Manage and communicate customer requests using a task management system
- Maintain and update the customer database regularly
- Facilitate customer onboarding and ensure compliance with company protocols
- Keep detailed records of all customer interactions, including follow-up logs and call recordings (system will be provided)
- Train customers on company policies, procedures, and protocols
- Conduct regular follow-ups to address customer needs and ensure satisfaction
- Collaborate with internal teams to resolve tasks and client requests promptly

**Requirements**:

- **Education**: Degree in Commerce, Business Administration, or a related field
- Strong communication and interpersonal skills
- Proven ability to manage multiple tasks effectively
- Proficiency in maintaining databases and follow-up logs
- Flexibility to adjust working hours to address client needs as they arise

**How to Apply**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)
- Tamil (preferred)

**Location**:

- Chennai, Tamil Nadu (preferred)

Work Location: In person

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