Customer Support Executive

2 days ago

Chennai Tamil Nadu, India GST Manager Full time

**About us**:
**The Role**:
**Responsibilities**:

- Manage and communicate customer requests using a task management system.
- Maintain and update the customer database regularly.
- Facilitate customer onboarding and ensure compliance with company protocols.
- Keep detailed records of all customer interactions, including follow-up logs and call recordings (a dedicated system will be provided).
- Train customers on company policies, procedures, and protocols.
- Conduct regular follow-ups to address customer needs and ensure satisfaction.
- Collaborate with internal teams to resolve tasks and client requests promptly

**Requirements**:

- Educational Qualification: A degree in commerce, business administration, or a related field.
- Strong communication and interpersonal skills.
- Proven ability to manage multiple tasks effectively.
- Proficiency in maintaining databases and follow-up logs.
- Flexibility to adjust working hours to address client needs as they arise.

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