Business Process Lead

At
Dailyrounds/Marrow
(Subs of NHPL), we are on a mission to revolutionize healthcare by empowering doctors to become exceptional practitioners. Our vision is to organize and enhance the
"Knowledge of the Practice of Medicine,"
building a thriving community of doctors and healthcare professionals across India.

Our Product -
DBMCI One
is a NEET PG/NExT preparation app featuring India's best faculty. The app offers ultimate flexibility for guided learning, with recorded lessons, live classes, and Offline face-to-face sessions.

Founded in 1992, Dr. Bhatia Medical Coaching Institute (DBMCI) has been a pioneer in medical exam preparation, offering specialized courses for NEET PG, FMGE, MDS, USMLE, and MRCP. Our 92.5% strike rate speaks volumes about our success in guiding students toward their medical careers.

DBMCI One: The Power of Scalability

• 500,000+ doctors trust our platform for their preparation.
• Terabyte-scale media streaming for seamless learning.
• 1,500+ hours of live classes every year, with up to 3,000 concurrent users.

What Sets Us Apart?

• Guided Learning – Personalized mentorship via live streaming.
• Highly Engaging Video Content – Average session time: 50-70 minutes.
• DBMCI Notes App – Your ultimate digital study companion.
• Exceptional Results – 92.5% success rate, powered by India's top faculty.

What You'll Do:

Process Design & Optimization:

• Evaluate existing business and sales processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Oversee the integration of new tools and technologies to streamline operations and ensure seamless data flow.
• Lead the automation of business processes using tools such as Zapier, n8n, and workflow management platforms like Zoho, Qntrl, and Pipefy.
• Communicate process updates and improvements to stakeholders across departments.
• Build scalable workflows to support growth across teams and geographies.

Data Management and Analysis:

• Analyze data to identify patterns, inefficiencies, and growth opportunities.
• Generate insights by working with internal data teams or using tools like Excel, Google Sheets, Looker, or Tableau.
• Support key business questions through ad hoc and structured analysis (e.g., churn drivers, operational costs, etc.)
• Monitor process performance metrics, generate dashboards, and provide actionable insights for continuous improvement.

Cross-functional Execution

• Foster cross-functional collaboration between Operations, Support, Sales, Marketing, and Product teams to align process initiatives with business goals.
• Align business needs with process and data-backed solutions.
• Work closely with internal teams to build, launch, and refine new business processes.

Continuous Improvement and Compliance:

• Lead process improvement projects and initiatives, applying best practices such as Lean or Agile methodologies.
• Ensure processes are standardized, compliant, and aligned with industry regulations.
• Manage and ensure the smooth execution of daily operational activities across key functions.
• Identify operational blockers and work with teams to resolve them in real-time.
• Connect with the stakeholders and ensure the operational deliverables are in place.

What We're Looking For:

• 4+ years of relevant experience in business operations, process management, or strategy & analytics roles, preferably from a technology-driven company.
• Bachelor's degree in Engineering/business management, project management, or a related field (Master's degree or relevant certifications a plus)
• Strong understanding of process mapping, SOP creation, and continuous improvement methodologies.
• Strong analytical and problem-solving skills with a passion for data-driven decision-making.
• Hands-on experience in business data analysis, reporting, and performance tracking.
• Advanced proficiency in MS Excel/Google Sheets, including formulas, pivot tables, charts, and VBA.
• Knowledge of visualisation & dashboarding tools like Looker, Tableau, Power BI. (knowledge of SQL basics is a good to have)
• Prior experience managing large-scale day-to-day operations.
• Excellent communication, problem-solving, and cross-functional collaboration skills.

Desired Competencies and Growth Areas

• Operational Excellence:
  Strong background in managing day-to-day operations and process execution.
• Logical Thinking and Criteria-Making:
  Willingness to develop and strengthen analytical reasoning and criteria-setting skills.
• Automation Focus:
  Passion for automating business processes, targeting a 60% automation and 40% operational focus.

If you are passionate about process automation, operational excellence, and driving business transformation, we encourage you to apply Please drop your updated resume