Process Excellence Lead

2 weeks ago

Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

Job Description:

We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.

The ideal candidate will have experience leading process improvement

projects, be well-versed in process improvement tools and methodologies, and have excellent project management skills. Candidate should be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change.

Roles & Responsibilities:

  • Implementing projects to improve support processes within the

organization, such as Lean Six Sigma initiatives or process mapping exercises

  • Reviewing current processes and recommending changes based on industry best practices

  • Analyzing data to identify opportunities for improvement in existing processes

  • Working with management to determine strategy for new initiatives or projects

  • Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets

  • Participating in meetings with stakeholders to discuss process improvements

  • Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures

  • Managing the adherence to the implemented project solutions

  • Creating reports detailing the results of process improvement initiatives

Required Skills and Qualifications:

  • Bachelors degree in business, engineering, or related field

  • 3+ years experience in process improvement/excellence roles

  • Proven track record of leading successful process improvement initiatives

  • Strong analytical and problem-solving and design thinking skills

  • Excellent project management skills

  • Outstanding communication, presentation, and facilitation skills

Added benefit

Expertise in Lean Six Sigma methodologies (Green Belt or higher certification) .

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