Manager Process Excellence

20 hours ago

Bengaluru, Karnataka, India Epifi Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Fi Money is a new age money management app designed to simplify your financial life. With Fi, you can save, pay, invest, or borrow, all in one place. You can track and analyze your expenses across Fi and all your other bank accounts. You can also apply for a credit card, access instant loans, and grow your wealth and more with our range of investment options.

We're looking for a Process Excellence Manager to drive operational efficiency, automation, and continuous improvement across Fi's business functions. This role will work closely with cross-functional teams — Operations, Product, Risk, Finance, and Compliance — to identify inefficiencies, streamline workflows, and implement scalable solutions that enhance customer and business outcomes.

What You'll Do:

  • Map, analyse, and optimise core business processes to eliminate waste and improve speed, accuracy, and customer experience.
  • Partner with Product, Tech, and Ops teams to design automation opportunities and integrate them into existing systems.
  • Define and implement performance metrics, dashboards, and SLAs to measure process health.
  • Lead root-cause analyses (RCA) and continuous improvement initiatives to address recurring operational issues.
  • Build frameworks for process governance, documentation, and change management.
  • Champion a culture of process discipline and data-driven decision-making across the org.
  • Collaborate with leadership to identify high-impact projects that improve cost efficiency, scalability, and risk management.

What You'll Need:

  • 5–8 years of experience in process excellence / business process re-engineering / operational excellence, preferably in fintech, BFSI, or consulting.
  • Proven experience using Lean, Six Sigma, or Kaizen methodologies. Certification is a plus.
  • Strong analytical mindset with proficiency in Excel, SQL, or BI tools for data analysis and performance measurement.
  • Experience collaborating with product and engineering teams on process automation or workflow improvements.
  • Excellent communication and stakeholder-management skills — ability to influence without authority.
  • A bias for action, curiosity to dig into data, and passion for continuous improvement.

Why Fi:

At Fi, we're redefining how India experiences money — through data, design, and technology. You'll work on high-impact projects that shape how millions interact with their finances, while building scalable systems that support Fi's next phase of growth.

This is a 5 days work from office role and we are in Brookfield, Bengaluru.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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