Patient Caller

1 week ago


Bengaluru, Karnataka, India Logixhealth Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job description

We are urgently hiring Patient Callers for our growing US Healthcare process team. The ideal candidate must have prior experience in customer support, preferably in a US-based voice process.

Key Responsibilities:

  • Handle inbound and outbound calls with US-based patients professionally and empathetically.
  • Respond to patient queries related to their accounts, appointments, and billing details.
  • Document detailed and accurate notes in patient accounts after every interaction.
  • Resolve general inquiries and ensure a high level of patient satisfaction.
  • Collaborate with internal teams to escalate and resolve complex issues.

Requirements:

  • Minimum 1 year of experience in a customer care role, preferably in a US healthcare process.
  • Candidates with AR Calling experience and excellent communication skills are also encouraged to apply.
  • Strong verbal and written communication skills in English.
  • Willingness to work in US night shifts.
  • Ability to join immediately is highly desirable.Role & responsibilities


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