Tele Caller

About Lokal

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to:

- Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility.
- Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities.
- GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more).
- Dostt – Make new friends through voice chats, games, and real, authentic conversations.
- Eaze – A safe space to explore emotional well-being via community-driven support.
- AstroLokal – Instant access to trusted astrologers through audio and chat.
- And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

Role Overview:

We are seeking dynamic, detail-oriented, and customer-focused individuals to take on a hybrid role that combines Tele calling and Trust & Safety/moderation. In this role, you will make outbound calls to potential users, onboard them onto the Eaze platform and ensure the quality and compliance of the app.

The ideal candidate should have excellent communication skills in Bengali (read, write, and speak), be comfortable handling rejections, and have a strong sense of judgment for moderating sensitive content.

Key Responsibilities:

Tele Calling & Wellness Buddies Onboarding:

- Make outbound calls to potential and existing Wellness Buddies to inform them about products and services.
- Follow up on leads generated through various marketing campaigns.
- Maintain detailed records of host interactions and transactions.
- Achieve daily/weekly/monthly call and conversion targets.
- Provide accurate and timely information to Wellness buddies.
- Stay updated with the latest products, services, and promotional offers.
- Train & Onboarding new Wellness Buddies as per Guidelines of App.

Trust & Safety:

- Review and audit user-generated audio and video conversations for adherence to platforms guidelines.
- Identify and flag content that violates platform policies, including inappropriate or harmful speech.
- Maintain clear and consistent application of moderation standards across all reviewed content.
- Keep accurate records of moderation activities and contribute to internal reports.
- Engage with users/hosts to provide clarity on platform policies when required.
- Handle sensitive and potentially disturbing content with professionalism and emotional resilience.

Requirements

- Bachelor's degree.

- Proven experience as a Tele Caller or in a similar role.
- Excellent verbal communication skills in Bengali & Hindi, and must be fluent in English (read, write and speak).
- Ability to handle Wellness buddy rejection and remain patient.
- Basic knowledge of computer operations, CRM & Excel.
- Strong listening and negotiation skills with a positive attitude and ability to work in a team.

Why Join Us?

We're scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you'll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

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