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Customer Engagement Executive
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Role Summary:
The purpose of role is to provide technical support to the Customers as well as sales team on the CPD Products.
The role holder will be responsible for Customer Complaint Handling, Product Application Training and to help sales team for trials of the products in the market.
Responsibilities:
· Handling of Customer Complaints in the respective area of business (Adhesives & Wood Finishes) to entire satisfaction of Customer.
· Technical support to the customers on products and their application during visit.
· Support the sales team for trials of existing products and new products in the market.
· Investigation of application related complaints for root cause and its resolution by guiding the customer for standard application practices.
· Investigation of product related complaints and to provide all relevant details to Quality & R&D departments.
· To provide products & application training to customer & sales team members.
· Timely updating of all complaint investigation related details in Complaint Management System (DMS) – online portal.
· To capture and communicate any changes in market scenario related to products, substrates, application method and/or competitor's strategy.
· Involving 70% outstation travelling.
Educational Qualifications / Professional Experience
·
Qualifications
– M.Sc. in Chemistry/ Polymer Science or B.Tech. in Chemical/ Mechanical
·
Experience –
4 to 6 years relevant experience in Customer Engagement
·
Preferred Industry/Companies
- Adhesives/ Paint etc.
Key Skills & Competencies
· Good communication skills with Customer
· Knowledge of Customer Complaint Handling
· Analytical Skill
· Problem solving skills
· Customer centric approach
·
Product Application