Community Engagement Executive

2 weeks ago

Shobhabazar Kolkata West Bengal, India Institute of NeuroDevelopment Full time

**Job Opening: Community Engagement Executive**

**Location**: Sovabazar, Kolkata (Full-Time, In-Person)
**Organization**: IND (Inspiring Neurodivergent Development)

**About IND**

IND is a purpose-driven organization dedicated to transforming the lives of neurodivergent children and their families through holistic, home-centered, and heart-based interventions. We combine play-based learning, parent empowerment, therapeutic frameworks, and deep human connection to bring meaningful, measurable change. As we grow, we are building a dynamic team of committed individuals who are not only passionate about service but are also ready to evolve into future leaders in the space of child development, family transformation, and community impact.

**Role Overview**

As a **Community Engagement Executive**, you will be the first bridge between IND and families who are seeking answers, support, and guidance. Your job is to engage, understand, respond, and serve—whether through direct messages, phone calls, or social media community interactions.

This role blends empathy, communication, organization, and responsiveness to create a seamless and supportive experience for our prospects.

**Key Responsibilities**
- Engage with **prospective families** through:

- One-on-one conversations via **calls, WhatsApp, and DMs**:

- Active participation in **social media groups and online communities**:

- Thoughtful responses to **comments, queries, and posts**:

- Share curated **educational resources** and direct families to relevant tools, videos, or sessions.
- **Understand and document** each family's concerns, challenges, and requirements.
- Coordinate with the internal team to ensure their issues are **prioritized and addressed** promptly.
- Keep detailed records of interactions and track follow-ups.
- Be a **gentle, trustworthy voice** that builds early rapport with parents in a vulnerable phase.

**Who This Role Is Ideal For**

This role is well-suited to individuals from backgrounds such as:

- **Psychology, Education, Social Work, Communication, or Human Development**:

- Former **teachers, counselors, early childhood educators, or child development workers**:

- Individuals with experience in **community outreach, helplines, social media moderation, or parent engagement**:

- Anyone who is **empathetic, organized, and values meaningful impact**

Prior experience is helpful but not essential. More important is the ability to **listen, connect, communicate clearly**, and **follow through with care**.

**Growth Prospects at IND**

At IND, you will be part of a **mission-driven, fast-growing team**. You will:

- Receive structured training and mentorship.
- Contribute directly to meaningful change in families’ lives.
- Be considered for **expanded roles in parent coaching, communications, content creation, or program coordination** as we grow.
- Be part of a deeply values-aligned, human-centered movement making real impact.

Application Question(s):

- Current and Expected CTC with rationale behind the same.
- Tell us why you resonate with this role

**Experience**:

- Social media: 1 year (preferred)
- Client relationship: 1 year (preferred)

**Language**:

- Bengali (required)
- English (preferred)

Work Location: In person

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