Customer Relationship Executive

2 days ago


Jaipur, Rajasthan, India UpRevol Technologies Full time

Roles and Responsibilities

  • Develop and maintain strong relationships with existing customers.
  • Proactively connect with existing clients to understand their needs and ensure repeat orders.
  • Serve as the primary point of contact (PPOC) for customer inquiries, requirements, and feedback.
  • Collaborate with internal teams to ensure customer satisfaction and address any challenge promptly.
  • Prepare regular reports on customer feedback and service issues.
  • Assist in development and implementation of customer retention strategies.
  • Conduct customer satisfaction surveys and analyze the data to inform management for improvement.

Qualifications

  • Proven experience in customer service and relationship management roles. (preferably in manufacturing sector)
  • Excellent and confident communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work independently and as part of a team.
  • Proficiency in using different CRM software and Google suite (Word and Excel)

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer relationship management: 2 years (Required)

Location:

  • Jaipur, Rajasthan (Required)

Work Location: In person



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