Process Manager

3 days ago


Pune, Maharashtra, India eClerx Career Site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Key Responsibilities by Category:

Experience Level

  • 3–10 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Protocol Troubleshooting

  • Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct RFC 2544 testing and validate network throughput.
  • Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.


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