Process Manager

2 days ago


Pune, Maharashtra, India eClerx Career Site Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Customer Operations –Chat and Voice Process-  Process Manager 
Pune | Full-time (FT) | Customer Operations | 

Job Summary:

We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organisation. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems.

Key Responsibilities:

  • Design, develop, implement and maintain MIS and WFM processes and systems
  • Ensure that MIS and WFM systems are effectively and efficiently managed
  • Ensure that all MIS and WFM systems comply with regulatory requirements
  • Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems
  • Develop and maintain process documentation and training materials
  • Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes
  • Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management
  • Develop and manage the MIS and WFM budget

Requirements:

  • Bachelor's degree in computer science, information systems, or related field
  • 5+ years of experience in MIS and WFM process management
  • Experience in managing a team of MIS and WFM professionals
  • Strong knowledge of MIS and WFM software and systems
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Strong project management skills
  • Ability to work effectively in a team-oriented environment
  • Knowledge of regulatory compliance requirements

This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organisation. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.



  • Pune, Maharashtra, India HRS Process Systems Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesUnderstanding designs Types of HEs & systems manufactured by HRS.Knowledge of fundamentals of process designing, thermal design calculations.Technically sound in terms of Process flow calculations.Making proposals / Quotations with optimized solutions for enquiries received from customers.Interaction & negotiating with customers for...


  • Pune, Maharashtra, India HRS Process Systems Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesSupport for business generation by target market search, approach to propose products & solutions of the companyUnderstand the process requirement and design systems/plantsValidate thermal and mechanical designs, Preparation of Key components BOQ.Support for project commissioning, troubleshooting requirements at customer sitesSearching...


  • Pune, Maharashtra, India Reva Process Technlogies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    *Hydraulic Calculations,PSV Sizing,Inlet & Outlet Line Sizing*P&ID development,preparation of Cause &Effect Diagram*Vessel Sizing,Equipment & Instrument Datasheet Preparation*Heat Exchanger Design,Rating & Simulation using HTRI*Design Engineering Required Candidate profileMathematical,Problem-solving & analytical skills, out-of-box thinking, organization...

  • Process Manager

    8 hours ago


    Pune, Maharashtra, India Flynaut Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role DescriptionThis is a full-time hybrid role for a Process Manager. The Process Manager will be responsible for overseeing and optimizing business processes to improve efficiency and effectiveness. Day-to-day tasks include analyzing current processes, identifying areas for improvement, implementing process changes, and monitoring the success of these...

  • Process Manager

    4 days ago


    Pune, Maharashtra, India eClerx Career Site Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members...

  • Process Manager

    6 hours ago


    Pune, Maharashtra, India Flynaut Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Type - Full time, OnsiteJob Location - Pune NIBMModel - Mon to Fri, Work from OfficeJob SummaryThe Process & Jira Administrator is responsible for maintaining and optimizing Jira for project management, issue tracking, and agile operations. This role also focuses on refining internal processes to improve team efficiency and cross-functional...

  • Process Manager

    5 hours ago


    Pune, Maharashtra, India eClerx Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DescriptionCustomer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – ManagerSpecialization – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will...

  • Process Manager

    2 weeks ago


    Pune, Maharashtra, India SteepGraph Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Process Manager – Quality & ComplianceLocation: PuneExperience: 8+ yearsAre you passionate about building high-impact processes that drive excellence and compliance? JoinSteepGraphas ourProcess Manager – Quality & Complianceand play a key role in shaping our organizational standards and continuous improvement culture.What You'll DoProcess Design &...

  • Process Manager

    11 hours ago


    Pune, Maharashtra, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionThe candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team...

  • Process Manager

    7 hours ago


    Pune, Maharashtra, India eClerx Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DescriptionProcess Manager -  FCC Pune | Full-time (FT) | Financial Markets Shift Timings: APAC/EMEA/US |Management Level: PM| Travel Requirements: NAThe ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose...